Australian Capital Territory
Seeking an experienced Associate Director of Customer Service to join a leading Australian University
The Australian National University (ANU) has an international reputation as Australia’s leading university in research, education and policy expertise.
Reporting to the Director, Service Improvement Group, the Customer Service Program is a new initiative to extend service improvement work already undertaken and to embed a culture of service excellence, foster and grow collaboration across areas, and implement systems and processes to support staff to continuously design, deliver and improve customer centric products and services.
This role requires you to be an outstanding leader,
excellent communicator and a key representative of the change program. The Associate Director, Customer Service will effectively engage stakeholders, motivate and empower teams to be innovative, creative and high performing, communicate effectively with influence and be flexible and resilient when dealing with change.
The ideal candidate will have delivered significant change across a complex organisation and possess sound judgement and interpersonal skills to engender respect and trust. Candidates with proven experience leading a customer experience function will be highly regarded.
You will be capable of holding and improving personal and departmental relationships. This role requires an action orientated individual who will take accountability for issues and customer experience initiatives. You will be proactive and collaborative and able to balance thinking and acting strategically with effective delivery.
For more information on this exciting opportunity to help shape our future please contact Paul Phillips on T: 02 82269699 or E: [email protected]
Sydney Central Business District NSW Temporary This company has ongoing work with future roles available across Sydney for an experience EWP Operator. Your new company Hays Trades and Labour are [...]
Newcastle NSW Temporary 2 month temporary contract | Administration and reception | Your new company Join this great team on a 8 week temporary basis with the view for extension. This client is [...]
New South Wales Temporary High level admin | Property & Security | September 19 - June 20 contract | Full time hrs | Fabulous team Your new company This leading Not-for-Profit is a highly regar [...]
Newcastle NSW Temporary Temporary 1 day scribe position based on the Central Coast Your new company An experienced scribe / minute taker is required to type notes during these meetings as well [...]