Associate Director, Customer Service - [FM108]

Associate Director, Customer Service - [FM108]

14 Jul
|
HAYS
|
Australian Capital Territory

14 Jul

HAYS

Australian Capital Territory

Canberra ACT

Permanent

Seeking an experienced Associate Director of Customer Service to join a leading Australian University
The Australian National University (ANU) has an international reputation as Australia’s leading university in research, education and policy expertise.

Reporting to the Director, Service Improvement Group, the Customer Service Program is a new initiative to extend service improvement work already undertaken and to embed a culture of service excellence, foster and grow collaboration across areas, and implement systems and processes to support staff to continuously design, deliver and improve customer centric products and services.

This role requires you to be an outstanding leader,





excellent communicator and a key representative of the change program. The Associate Director, Customer Service will effectively engage stakeholders, motivate and empower teams to be innovative, creative and high performing, communicate effectively with influence and be flexible and resilient when dealing with change.

The ideal candidate will have delivered significant change across a complex organisation and possess sound judgement and interpersonal skills to engender respect and trust. Candidates with proven experience leading a customer experience function will be highly regarded.

You will be capable of holding and improving personal and departmental relationships. This role requires an action orientated individual who will take accountability for issues and customer experience initiatives. You will be proactive and collaborative and able to balance thinking and acting strategically with effective delivery.

For more information on this exciting opportunity to help shape our future please contact Paul Phillips on T: 02 82269699 or E: [email protected]
#2251769

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/4315846/associate-director-customer-service-fm108-australian-capital-territory/?utm_source=html

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