Change Analyst - CRM Project | [KM-198]

Change Analyst - CRM Project | [KM-198]

14 Jul
|
HAYS
|
Newcastle

14 Jul

HAYS

Newcastle

Newcastle NSW

Contract

Change Analyst role, CRM end user training focus. Initial 6-month contract, based in Newcastle, NSW.


Your new company
Join one of the largest employers in Newcastle during an exciting time of builds, upgrades and delivery of enterprise infrastructure and software applications to improve services to their large customer base. To support them with this growing demand, multiple opportunities for strong Change Analysts with a business readiness and training focus, have been created to help support the organisation-wide engagement and uptake of new applications and processes

Your new role
Working within the Business readiness and change adoption function,





you will be instrumental in the delivery of a major CRM program of work as it transitions into Business as usual. This role is part of a transformation program and will have a significant impact on the company’s business processes and underlying technology applications. As a key member of the change and adoption team, you will plan and manage the people, process and behaviour change across the program by deploying the necessary training, communication, stakeholder engagement and business readiness activities.

Your new role will include:


- Impact assessments and change management plans
- Business readiness activities
- Business stakeholder engagement plans
- Training and communication


What you'll need to succeed
To be successful in this role you will need to demonstrate previous experience in supporting a CRM Project implementation from a change adoption and training perspective. You will have excellent communication skills across all levels of an organisation, with a sound knowledge of Change Management Principles. You must be able to demonstrate effective group management techniques and the ability to produce change management plans and impact assessment reports. Experience with Microsoft Dynamics, CRM, and postgraduate qualifications in Change Management and/or Project Management will be highly regarded.

What you'll get in return
This is an excellent opportunity to work on a high-profile project alongside a dedicated team, in a well established organisation based in Newcastle, NSW. The initial contract term is 6 months, with a high likelihood of extension.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. To discuss this opportunity further please contact Jenny Raad on (02) 49253990 OR email [email protected] #2239675

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/4315836/change-analyst-crm-project-km-198-newcastle/?utm_source=html

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