The Regional Operations Manager role is a pivotal leadership position that is primarily responsible for the successful delivery of G Adventures' comprehensive tour programme across Oceania. This is a dynamic and multi-faceted role that leads a diverse team to ensure sustainable business growth, operational excellence, profitability and quality. This role oversees supplier relationships, team development, and compliance, ensuring efficient, innovative, and customer-focused tour operations.

It also manages risk, fosters cross-functional collaboration and champions continuous improvement to uphold brand standards and safety. This role builds on a highly successful platform but with significant opportunity to drive continued growth and evolution of the Oceania region in the coming years.

We welcome applications from candidates from Australia or New Zealand, with a preference for Brisbane based (Australia) or Christchurch/Auckland (NZ) applicants, but please still apply if you are outside of these locations and meet all other criteria for the role.

What you'll be doing

Strategic Leadership and Regional Planning

Lead ongoing enhancements of operational and administrative processes, ensuring systematic and efficient workflow across regional operations, key suppliers and shared services functions.

Coordinate with Product and Strategic Operations divisions to manage product lines and inventory efficiently and profitably.

Ensure accurate regional overhead budget forecasting, spend and tracking

Contribute to strategic destination management functions, including product mix, inventory strategy, quality management and supplier mix.

Contribute to development and implementation of a regional staffing strategy across Regional Operations, Tour Staff,



and Shared Services functions.

Ensure trips run to budget, and identify opportunities for cost reductions in collaboration with the Buying team.

Supplier and Stakeholder Management

Collaborate with the Buying team on supplier selection, vetting, and training.

Build and manage effective relationships with suppliers and DMC partners, ensuring consistent service delivery and clear communication at all levels.

Travel within the region to inspect hotels, transportation and suppliers; provide support, attend industry events and stay informed on new industry trends.

Develop the company’s presence within local tourism boards, associations and committees, promoting brand awareness and industry engagement in the region.

Ensure all operational areas uphold brand standards and properly represent third-party wholesaler brands as required.

Maintain strong communication and positive working relationships between regional operations, shared services functions and other internal stakeholders. Consistently review and manage workflow and processes.

Team Leadership and Development

Lead and manage a remote team of office employees and tour staff across the Oceania region, fostering a culture of trust, respect and accountability both internally and externally.

Oversee ongoing training programs for office employees, tour staff,



and local operators to build leadership capacity and regional infrastructure that supports rapid growth.

Foster and promote company culture among office employees, suppliers and tour staff, enhancing engagement and alignment with company values and community tourism.

Support travel style training initiatives within the region to ensure consistent customer experience.

Operational Excellence and Quality Control

Regularly review traveller evaluations to identify trends, pinpoint areas for improvement and develop initiatives that add value to tours.

Champion the adoption of current systems, initiatives and programs in a fast-paced, constantly evolving global business.

Analyze international competitors and regional operators, consistently seeking value innovations and applying improvements across tours.

Lead the tour staff leadership team and suppliers in upholding and improving safety and quality standards across tours, vehicles, and accommodations.

Compliance, Risk, and Incident Management

Take an active role in managing critical incidents and emergencies in the field, coordinating communication and ensuring all relevant parties are kept informed.

Support the Operations team in developing and implementing contingency plans in the event of on-tour disruptions and adjustments.

Ensure effective, consistent and timely incident reporting from tour staff and suppliers.

Ensure safe, compliant tour operations across office and tour staff and supply chain, through adherence to all relevant laws and regulations.

Ensure adherence to G Adventures welfare policies and community tourism standards.

Ownership of the emergency phone roster, ensuring equitable di

📌 Regional Operations Manager (Brisbane)
🏢 G Adventures
📍 Brisbane