BoyceisaleadingAustralianadvisoryfirmwithover50years'experiencesupportingindividuals,businesses,andcommunitiesacrossregionalandmetropolitanAustralia. Technologyplaysacriticalroleinhowwesupportourpeopleandclients.Aswecontinuetoinvestinoursystems,infrastructureanddigitalcapabilities,we'relookingforapassionateITprofessionalwhoenjoyssolvingproblems, helpingpeopleandmakingtechnologyaccessible. Ifyou'resomeonewhothrivesondeliveringgreatservice,enjoysvarietyinyourday,andwantstobepartofa collaborativeandsupportiveteam,we'dlovetohearfromyou. The Opportunity

Weareseekingan

ITSystemsSupportOfficer tojoinourTechnologyTeamandplayacriticalroleinsupportingtheday-to-daytechnologyexperienceofourpeople.TherolewillbebasedoutofourSydney/Dubbooffice. Reportingtothe

HeadofInfrastructure ,you'llberesponsibleforprovidingresponsivefirst-levelITsupport,managingtechnologyassets,supportingemployeeonboardingandoffboarding,andworking closelywithourManagedServiceProvidertoensureissuesareresolvedefficiently. Thisroleisidealforsomeonewhoenjoysahands-onenvironment,valuesstrongcustomerservice,andwantstheopportunitytodeveloptheirtechnicalskillswhileworkingacrossabroadrangeoftechnologiesandbusinesssystems. What You'll Be Doing

Providingresponsivefirst-leveltechnicalsupporttoBoyceteammembersacrossmultiplelocations ManagingITsupportqueues,ticketingsystemsandinfrastructureinboxestoensuretimelyissueresolution Coordinatingemployeeonboarding,offboardingandtechnologyprovisioning MaintainingandmanagingBoyce'sfleetoftechnologyassets,includinglaptops,accessoriesandequipment Supportingsoftwaredeployment,deviceconfigurationandongoingtechnologymaintenance WorkingcloselywithourManagedServiceProvidertomonitorservicelevelsandescalateissueswhen required Assistingwithprocurementactivitiesandmaintainingappropriatetechnologystocklevelsacrossthe business Deliveringusertraining,guidanceandsupporttohelpteammembersgetthemostfromtechnology Contributingtotechnologyprojectsandcontinuousimprovementinitiatives Helpingmaintaindocumentation,processesandoperationalproceduresthatsupportefficienttechnology services What We're Looking For

You'llbringacombinationoftechnicalcapability,strongcommunicationskillsandagenuinedesiretohelpotherssucceedthroughtechnology. Essentialexperienceincludes: Experienceworkinginatechnologysupport,helpdeskorITsystemssupportrole WorkingknowledgeofMicrosoft365andMicrosoftdesktoptechnologies Strongtroubleshootingandproblem-solvingskills Abilitytomanagecompetingprioritiesandrespondeffectivelytosupportrequests Excellentcommunicationskillsandtheabilitytoexplaintechnicalconceptsinaclearandpracticalway Strongattentiontodetailandcommitmenttofollowingestablishedprocesses Aproactiveapproachtoservicedeliveryandcontinuousimprovement Abilitytobuildpositiverelationshipswithinternalstakeholdersandexternalproviders Experiencesupportinghybridandremoteworkenvironments ExperiencewithITassetmanagementanddevicelifecyclemanagement Knowledgeofonboardingandoffboardingprocesseswithinaprofessionalservicesenvironment Experienceworkingalongsidethird-partyManagedServiceProviders Why Join Boyce

Joinaleadingadvisoryfirmwithastrongreputationbuiltovermorethan50years Workinacollaborativeteamwhereyourcontributionisvaluedandrecognised Gainexposuretoawiderangeoftechnologies,systemsandbusinessfunctions Anattractiveremunerationpackagecommensuratewithyourqualificationsandexperience Ongoinglearning,developmentandcareergrowthopportunities Ahighlycompetitiveparentalleaveoffering Anextensivewellbeingprogram,includingfivewellbeingdaysperyearandaccesstoourEmployeeAssistanceProgram(EAP) Flexibleworkingarrangementsandasupportiveteamenvironment Avalues-drivenculturefocusedoncommunity,connectionandlong-termimpact Boyceiscommittedtobuildingadiverseandinclusiveculture.Weareproudtobeanequalopportunityemployerthatvaluesaninnovativeanddiverseworkplacewhereallcolleaguescanbetheirauthenticselves.Pleasenote thatrecruitmentagencysubmissionswillnotbeconsidered. Learn from experienced professionals. Work with brilliant clients who are doing excellent things for their community. Join a connected team that genuinely cares.

📌 IT Systems Support (Sydney)
🏢 Boyce Chartered Accountants
📍 Sydney