TOIM Technology is a rapidly growing IT and cloud services partner headquartered in Tamworth, with offices in Newcastle, Dubbo and Moree. We service clients across regional NSW.

We’re an award-winning managed services provider, recognised in CRN’s Fast50 for three consecutive years. That recognition comes from our relentless pursuit of excellence, our commitment to doing what others won’t, and staying true to our values.

We’re a people-first team with a winning mindset for both our clients and our people. We’ve helped pioneer technology in remote Australia, including one of the few fully redundant cloud platforms and network aggregations outside metro markets.

If you’re passionate about people and technology, you’ll get exposure to industry-leading innovation right here in regional Australia.

The role As a

Help Desk Concierge , you’ll be the friendly first point of contact for clients. No two days are the same — you’ll support a broad mix of client environments, solve real problems, and help customers feel confident and cared for.

enjoy speaking with people on the phone

stay calm under pressure

love solving problems

bring positive energy to a team

genuinely care about customer outcomes

What we’re looking for Confidence and a calm manner on the phone

Strong problem-solving and lateral-thinking skills

A team-first mindset with a “get it done” attitude

Someone who challenges the norm and keeps improving

High energy and motivation

A real interest in people and technology

About TOIM Technology TOIM Technology is a rapidly growing IT and cloud services partner headquartered in Tamworth, with offices in Newcastle, Dubbo and Moree.



We service clients across regional NSW.

We’re an award-winning managed services provider, recognised in CRN’s Fast50 for three consecutive years. That recognition comes from our relentless pursuit of excellence, our commitment to doing what others won’t, and staying true to our values.

We’re a people-first team with a winning mindset for both our clients and our people. We’ve helped pioneer technology in remote Australia, including one of the few fully redundant cloud platforms and network aggregations outside metro markets.

If you’re passionate about people and technology, you’ll get exposure to industry-leading innovation right here in regional Australia.

The role As a

Help Desk Concierge , you’ll be the friendly first point of contact for clients. No two days are the same — you’ll support a broad mix of client environments, solve real problems, and help customers feel confident and cared for.

enjoy speaking with people on the phone

stay calm under pressure

love solving problems

bring positive energy to a team

genuinely care about customer outcomes

What we’re looking for Confidence and a calm manner on the phone

Strong problem-solving and lateral-thinking skills

A team-first mindset with a “get it done” attitude





Someone who challenges the norm and keeps improving

High energy and motivation

A real interest in people and technology

First 90 Days – What Success Looks Like Month 1: Foundation Complete onboarding and systems training

Learn TOIM service standards, ticket workflows and communication expectations

Shadow experienced engineers on client interactions

Month 2: Build Momentum Independently handle common Level 1 support requests

Deliver clear, timely updates to clients

Build confidence across core platforms and tools

Month 3: Make an Impact Own your ticket queue and consistently meet service standards

Contribute to team improvement through better documentation and process ideas

Support excellent client outcomes and satisfaction metrics

What you’ll get

A team culture other workplaces aspire to

Exposure to diverse technologies across: Private Cloud

Networking

Cyber Security

Unified Communications

Microsoft 365

Rostered day off for your birthday

Flexible working setting

$1,000 home office tech bonus

Generous bonus and incentive plans

Clear career progression pathways

Paid training and ongoing professional development

Referral bonus for new client business

Salary Competitive salary + super + performance incentives (based on capability and progression milestones).

The “secret sauce” (tell us in your cover letter)

did whatever it took to get the job done

went above and beyond to help someone

overcame adversity when things went wrong

created a memorable client experience they never forgot

Non-negotiables (or willingness to obtain

📌 IT Support (Newcastle)
🏢 Toim Technology
📍 Newcastle