Job Description
Program Services Coordinator (Tour Leader Coordinator) – Australia /n Grand Circle Corporation

Location:
Sydney, Australia / Auckland, New Zealand (Hybrid) /n

About the Role
/n As Program Services Coordinator, you will provide essential administrative and operational support to the Program Services Manager for Australia and New Zealand. You will play a key role in supporting our Tour Leaders, coordinating schedules and travel arrangements, maintaining accurate records, and helping ensure the smooth delivery of our tours. /n This is a varied role suited to an organised, proactive individual who enjoys working in a dynamic, international environment and can confidently manage competing priorities. /n About You /n You are a reliable, adaptable, and solutions-focused qualified who thrives in a team environment. You have excellent organisational and interpersonal skills, take initiative, and are comfortable working under pressure. /n You will also demonstrate: /n /n
- Excellent organisational and interpersonal skills. /n
- A self-motivated approach, with the ability to prioritise tasks and meet deadlines. /n
- Strong teamwork skills, adaptability, and reliability. /n
- Excellent problem-solving and decision-making abilities. /n
- The ability to remain calm and effective under pressure. /n
- A flexible attitude and willingness to take on responsibilities beyond the usual scope of the role. /n /n

Key Responsibilities
/n Reporting to the Program Services Manager – Australia, the Program Services Coordinator will be responsible for supporting the effective management and coordination of Tour Leaders across Australia and New Zealand. /n

Key responsibilities
include: /n Tour Leader Coordination and Support /n /n




- Assist the Program Services Manager with Tour Leader recruitment, hiring, and training as required. /n
- Manage the Tour Leader database, ensuring records are accurate and up to date. /n
- Coordinate Tour Leader schedules and maintain the relevant internal systems. /n
- Arrange Tour Leader flight bookings and related travel requirements. /n
- Support the Operations Manager in coordinating logistics for recruitment, training trips, and business meetings. /n
- Assist the Operations team with tour deviations, operational challenges, and tour emergencies. /n /n Administration and Reporting /n /n
- Review and analyse traveller survey feedback, sharing key findings and recommendations with the team and Tour Leaders. /n
- Collect, review, and reconcile Tour Leader travel expenses, including basic accounting administration. /n
- Collate tour information from multiple teams and prepare all relevant documentation for each tour departure. /n
- Review website content and traveller booklets to ensure information is accurate and up to date. /n
- Audit quarterly Tour Leader trip incentives. /n
- Enter and audit Tour Leader assignment data, ensuring tour codes and related details are accurate. /n
- Provide after-hours emergency support on a roster basis, approximately one week every five to six weeks. /n /n What You Will Bring /n /n




- The ability to work effectively with a multicultural, international team. /n
- Strong communication and interpersonal skills, including the ability to deliver and receive constructive feedback in one-on-one conversations. /n
- Excellent administrative and organisational skills, with solid attention to detail. /n
- Proficiency in Microsoft Office applications, particularly Excel and Word, as well as SharePoint and Outlook. /n
- Initiative, a strong work ethic, and a genuine commitment to achieving goals and continuous improvement. /n
- The ability to manage multiple tasks, prioritise effectively, and work independently when required. /n
- Experience in the travel industry is preferred. /n /n

How to Apply
/n Please submit your application with a cover letter outlining your suitability for the role. Applications submitted without a cover letter will not be considered. /n Applicants must have the legal right to live and work in Australia or New Zealand. /n Only shortlisted applicants will be contacted for an interview. /n A couple of points to confirm before publishing /n /n
- After-hours roster: I’ve used “approximately one week every five to six weeks,” as this appears to be the intended frequency in your original description. You may want to confirm this. /n
- Location and hybrid arrangement: Consider clarifying whether the successful candidate can be based in either Sydney or Auckland and whether the hybrid arrangement applies to both locations. /n
- Reporting line: The role description refers to supporting the Program Services Manager in Australia while covering Australia and New Zealand. Confirm whether the position supports both markets or Australia only. /n /n /n

📌 Program Services Coordinator (Sydney)
🏢 Grand Circle
📍 Sydney