Job Description
/n Description/n /n

Key Responsibilities
of the role include; /n Acquiring new clients /n Owning, managing and responding to RFQ’s, RFI’s and RFP’s /n Developing quotes and proposals in conjunction with the Black Box Solutions team /n Managing selected key accounts /n Establishing and maintaining client relationships across all levels of the organisation /n Managing contract renewals for selected existing clients /n Development and maintaining an active account plan for key clients /n Running regular innovation and roadmap sessions with clients /n Pitching solutions and services /n Engaging the Solutions and Innovation team to assist with client demonstrations, discovery workshops, RFP responses, presales design, client roadmaps /n Selling value to avoid discounting /n Achieving and maintaining Vendor certifications /n Rigorous maintenance of Salesforce, ensuring that all opportunities are documented and up to date on a regular basis /n Achieving quarterly and annual Revenue and Gross Margin targets. /n /n You will have the following skills and experience; /n Understanding of the business benefits delivered by integrated CX technologies, including Contact Centre, Contact Centre as a Service (CCaaS)



platforms and cloud transformation solutions and their associated consulting, integration, professional services, and ongoing annuity support, and has experience in selling these solutions /n High level of business and commercial acumen with an in-depth knowledge of the CX industry (contact centre) and its current events /n Understanding of, and abides by, the principles and practices of strategic, value-based selling /n Identifies client needs and translates these into sales opportunities for Black Box /n Develops and maintains productive relationships with clients, prospective clients, consultants and vendor partners /n Exceptional interpersonal, presentation and negotiation skills to engage clients at all levels /n Excellent Communication skills – both written and oral /n The ability to handle pressure and meet tight deadlines /n Strong organisational skills and attention-to-detail with the ability to multi-task and prioritise well in a quick-paced, dynamic work environment /n 6+ years’ experience with proven track records of exceeding quota and key performance metrics. /n Qualification: Bachelor’s degree in business, marketing and/or IT preferred but not essential /n /n #LI-RS1 /n /n /n

📌 Business Development Manager (Melbourne)
🏢 Black Box
📍 Melbourne