Join the leading Moreton Bay Managed Services Provider

Are you a skilled IT professional looking for your next challenge? We're expanding and seeking a Managed Services Technician to join our dynamic team.

ABOUT CENTRA

Centra is a customer-focused Managed Services Provider (MSP) and Licensed Telecommunications Carrier serving small to medium enterprises (SME) across Australia. Our services include:

On-premise and cloud-hosted infrastructure

Cloud-based phone systems

Internet solutions (NBN, fibre, fixed wireless)

IT support across Brisbane, Fraser Coast, and regional Queensland

Our clients vary in size and requirements, from full-service partnerships to ad hoc IT support. We pride ourselves on delivering excellent service and fostering a close-knit, supportive team environment, even with team members working across different locations.

THE ROLE

As a Managed Services Technician, you'll be getting hands-on experience across a variety of day-to-day IT support tasks while learning from a skilled and supportive team.

This role will involve approximately 50% of your time on-site at a high-profile client's premises, with the remaining 50% based in our head office. You'll be responsible for:

Delivering friendly, reliable technical support, primarily to our high-profile client on-site, as well as other business clients from head office

Assisting with the management of Office 365 environments, including user accounts and basic administration

Working with Active Directory and Windows-based systems under the guidance of senior technicians

Supporting the configuration of Microsoft Cloud tools such as Teams and SharePoint





Assisting in IT infrastructure tasks and project work as part of a wider team

Liaising with third‑party vendors and escalating issues where needed

Sharing knowledge with teammates and contributing to a positive team culture

Providing excellent customer service with a can‑do, solutions‑focused attitude

WHAT WE'RE LOOKING FOR

To succeed in this role, you should have:

Basic working knowledge of Office 365 and Windows operating systems

Some hands‑on experience with IT support or helpdesk environments (internship or entry‑level experience welcome)

A willingness to learn and a keen interest in troubleshooting day‑to‑day tech issues

Valuable communication skills and a friendly, customer‑focused approach

The ability to stay organised and manage tasks with guidance from senior team members

A genuine passion for technology and eagerness to grow your skills

A current, valid driver's licence

WHY JOIN CENTRA?

A supportive, knowledgeable team to learn from

Exposure to cutting‑edge networks, ISP, and voice platforms

A strong, growing company with local and interstate expansion opportunities

A fantastic work environment where teamwork and innovation are valued

LOCATION & TRAVEL

This role is based in North Brisbane with onsite work at our clients location and in our Brisbane office. You will be an integral part of our growing IT landscape and may travel occasionally to participate in projects and onboard new clients.

If you're passionate about IT, thrive in a fast‑paced environment, and want to work for a company that values both its clients and its team, we'd love to hear from you

📌 Managed Services Technician (Australia)
🏢 Centra Networks
📍 Australia