15 Nov
|
indiGroup
|
Australia
15 Nov
indiGroup
Australia
A major Federal Government agency is expanding its configuration management database (CMDB) as part of a UCMDB uplift project. The agency’s Configuration Management team, in Infrastructure and Operations, needs an experienced configuration specialist. The role will document the ICT components behind the agency’s critical services and model them as service maps.
You will work with infrastructure, application, cyber security and business stakeholders. Together you will identify and document the components of numerous ICT services, then build and maintain those service maps in OpenText UCMDB.
Key responsibilities
Identify and document configuration items (CIs) for critical business and ICT services. CIs include systems, applications, commercial software, databases, devices, network devices and infrastructure.
Create and update ICT service maps in UCMDB showing the CIs, how they relate to each other and how they relate to each service.
Run workshops with ICT, cyber security and business teams to agree and document requirements.
Share service map and CI knowledge with ICT,
cyber security and business staff through documentation and walkthroughs.
Support configuration, change, incident and problem management processes, including root cause analysis.
Work with third-party suppliers, and mentor less experienced team members.
Configuration management experience at SFIA level 4. This includes identifying and documenting CIs and their relationships, and keeping configuration information accurate and current.
Must be an Australian Citizen with NV1 clearance.
Experience with configuration management tools such as OpenText or Micro Focus UCMDB, ServiceNow CMDB, Discovery or Service Mapping, or BMC Atrium.
Experience agreeing and documenting requirements with multiple stakeholder groups.
Systems analysis: working with application and infrastructure teams to map ICT systems and their components.
Experience with ITIL processes (SACM, change and incident management).
📌 Configuration Manager (Australia)
🏢 indiGroup
📍 Australia