Microsoft | Azure Infrastructure Launch Operations

Job#: 3058765

Role Overview

Microsoft is seeking an Azure Operations Engineer to support the GGRO Azure Infrastructure Launch Operations team. This team manages the operational launch pipeline for Azure infrastructure products, including current product introductions, pricing changes, geographic expansions, lifecycle transitions, consumption meters, and SKUs.

The team supports 100+ launches per month, where accuracy and disciplined execution are critical. Errors in meter, SKU, or pricing information can create downstream customer, billing, and financial impact.

As an Azure Operations Engineer, you will own operational launch requests from initial intake through validation, execution, downstream monitoring, issue resolution, and closure. You will work across Azure, operational systems, launch artifacts, and data to ensure requests are complete, accurate, executable, and delivered on time.

This is a hands‑on operations role for someone who enjoys investigating problems, managing a high‑volume ticket or request queue, and driving individual requests to resolution.

Key Responsibilities

- Own Azure infrastructure launch requests end to end, from intake and validation through launch preparation, submission, downstream monitoring, issue resolution, and closure.
- Manage a high-volume queue of concurrent tickets and operational requests with varying priorities, dependencies, deadlines, and levels of complexity.
- Validate launch requests for accuracy, completeness, and operational readiness before submission.
- Investigate and reconcile discrepancies across request data, operational systems, Azure launch artifacts, SKU and meter information,



and downstream requirements.
- Use Kusto Query Language (KQL), SQL, and other technical tools as needed to validate data, investigate unexpected results, diagnose problems, and determine next steps.
- Partner with Engineering, Business Planning, Operations, Commerce, and other stakeholders to resolve incomplete, conflicting, or unclear requirements.
- Clearly communicate when a request cannot proceed as submitted and work with requestors to identify what is needed to move forward.
- Monitor downstream launch execution, identify stalled activity or unexpected outcomes, and resolve or escalation issues appropriately.
- Track launch deadlines and dependencies, proactively following up on outstanding actions and identifying risks before they result in missed milestones.
- Exercise independent judgment within established processes to determine what can be resolved directly, what requires clarification, and what should be escalated.
- Identify recurring upstream or downstream issues and distinguish isolated incidents from emerging operational patterns.
- Document recurring issues, supporting evidence, and operational impact and raise systemic concerns to GGRO Operations leadership.
- Contribute operational insight to postmortems, standard operating procedures (SOPs),



and continuous‑improvement efforts.
- Maintain accurate request histories, decisions, status updates, and supporting evidence so work can be easily understood and audited.
- Handle confidential product, pricing, launch, and business information with appropriate discretion.

Top 3 Required Technical Skills

- Kusto / SQL Query Skills

Working knowledge of Kusto Query Language (KQL), SQL, or similar query languages, including the ability to run and modify existing queries to investigate discrepancies or unexpected results.

Important:

This is not a dedicated data analyst or query‑development position. Candidates should be comfortable using queries as an investigative and troubleshooting tool when needed, rather than expecting to spend the majority of the day writing queries.

Ticket and Queue Management

- Demonstrated experience independently working through a high-volume operational queue, including tickets, requests, incidents, records, or other work items.

Candidates should be comfortable prioritizing competing requests, investigating problems, following up on dependencies, documenting decisions, and driving individual items through closure.

Microsoft Azure

Hands‑on familiarity with Microsoft Azure and an understanding of cloud services, infrastructure products, or related product and commerce concepts.

Experience supporting Azure product launches, SKUs, consumption meters, pricing, billing, commerce, or monetization is especially valuable.

Required Qualifications

- 3+ years of hands‑on experience working in complex technical or operational environments.
- Experience persona

📌 Azure Operations Engineer (Australia)
🏢 Apex Systems
📍 Australia