Department: TechnologyLocation: AU - Gold Coast Description Are you a hands-on IT support professional who enjoys solving technical problems and delivering exceptional customer service?

We’re looking for a proactive and technically capable EUT Services & Infrastructure Support Engineer to become the primary IT contact for our Gold Coast office and support colleagues across CFC Australia and Global Security Services (GSS). About the role: This is an opportunity to take ownership of onsite technology support within our Gold Coast office while contributing to CFC’s global EUT operating model.

You’ll work across Microsoft 365, identity and access management, endpoint technologies, networking, meeting room technology and office infrastructure. You’ll collaborate with experienced global teams while helping to improve the technology experience for colleagues across Australia. Why Join

Us? Working with CFC means joining a market‑leading, innovative underwriting team that values excellence, development, and collaboration. You’ll have access to meaningful professional growth opportunities, exposure to diverse risks and brokers, and the chance to strengthen your industry presence through events and networking.

Our culture emphasises continuous improvement, teamwork, and a supportive environment that empowers you to succeed and progress in your underwriting career. Responsibilities Include: Providing onsite, walk-up and remote IT support across CFC Australia and GSSManaging incidents and service requests through to resolution

Supporting employee onboarding, offboarding, account administration and device deployment

Administering Microsoft 365, Entra ID, MFA and endpoint technologies

Troubleshooting devices,



applications, networks, VPNs and meeting room technology

Supporting local infrastructure and escalating complex issues to global teams

Maintaining IT assets, documentation and operational procedures

Supporting technology projects, change activities and service improvementsAbout You:Experience in desktop support, End User Technology, infrastructure support or a similar role

Hands‑on experience with Microsoft 365, Entra ID and endpoint technologies

Robust troubleshooting skills across Windows, macOS, Teams and networking

Knowledge of Cisco, Meraki, Cato or similar technologies

Experience working within ITIL-based service management processes

Strong customer service, communication and problem‑solving skills

Ability to work independently while collaborating with global teamsWhy you’ll love working at CFC:We are proud winners of Top Insurance Employers 2022, 2023 and 2024 and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia). All employees enjoy:Our ‘Excellence Program’ encourages and rewards a culture of high‑performing individuals and teams‘You Do You Day’ – an annual additional leave today to do something that brings you joy

Commitment‑free social club, with monthly in‑office catch ups and quarterly events to get to know your colleagues better

Annual end of financial year and end of calendar year events, in addition to social club arrangements

Optional annual charity volunteering day, facilitated by us3 additional personal leave days per year – for whatever you need

Flexible public holidays – to celebrate our diversity you can “Swap” 2 public holidays for a more culturally significant day to suit you

📌 EUT Engineer (Australia)
🏢 Work Initiatives
📍 Australia