Lead a national technical support & workshop operation

Work with premium global appliance brands

Direct influence reporting into executive leadership

About the Opportunity

An established importer and distributor of premium international appliance brands is seeking a hands-on Workshop & Technical Supervisor to lead its returns workshop and provide technical leadership across the business.

This is a unique role that combines workshop management, technical troubleshooting, team leadership and continuous improvement. You'll play a critical role in recovering value from returned products, supporting service partners nationally, and improving technical capability across the organisation. Reporting directly to the Chief Operating Officer, you'll have genuine influence over operational processes and service outcomes.

The Role

As the technical authority within the business, you'll oversee the day-to-day operation of the returns workshop while providing expert guidance to internal teams and external service agents.

Workshop & Returns Management

- Manage the end-to-end returns and repair workflow
- Diagnose, test and repair returned appliances, with a strong focus on refrigeration products
- Ensure products are assessed, refurbished and prepared for resale where appropriate
- Manage spare parts usage, availability and inventory planning
- Maintain workshop efficiency, resources and equipment
- Monitor workshop KPIs and turnaround times
- Drive process improvements across the returns function using Lean principles and practical problem-solving methodologies

Technical Leadership

- Act as the primary escalation point for technical support enquiries
- Provide guidance to service partners,



field technicians and customer support teams
- Support product improvement initiatives and corrective action programs
- Coordinate technical rework projects and supplier-related activities
- Deliver practical solutions to complex product and service issues

Training & Development

- Mentor and lead workshop technicians and contractors
- Deliver ongoing technical training to internal stakeholders
- Develop technical knowledge resources and training programs
- Foster a culture of continuous improvement and accountability

About You

- Extensive experience within the appliance, refrigeration or technical service industry
- Strong hands-on fault-finding, diagnostic and repair experience
- Previous experience leading technical teams, workshops or service operations
- Technical qualifications in Electrical, Plumbing and/or Gas Fitting
- Strong understanding of workshop operations, spare parts management and warranty processes
- Excellent leadership, communication and stakeholder management skills
- A data-driven approach to problem solving and process improvement
- Experience working with ERP systems and Microsoft Office applications
- The ability to balance hands-on technical work with team leadership responsibilities

What's On Offer?

- Senior role reporting directly to executive leadership
- Opportunity to influence workshop operations, technical strategy and service delivery
- Work with premium globally recognised appliance brands
- Stable, privately owned business with a collaborative culture
- Modern workshop setting based in Melbourne's south-east
- Genuine opportunity to make a visible impact across the organisation

📌 Workshop and Technical Supervisor (Australia)
🏢 People2People
📍 Australia