Quality Computer Services – Coopers Plains QLD

About Us

At QCS Group, we pride ourselves on delivering exceptional IT support to small and medium businesses. Our team is dedicated to providing innovative solutions and maintaining strong customer relationships in a energetic environment.

Position Overview

We are seeking a Level 1/2 IT Support Technician with a passion for getting things organised. As well as hands-on desktop and network support, this role will take a lead part in onboarding new clients and keeping our IT documentation accurate and up to date. If you’re the tech who always writes things down, and writes them down properly, we’d love to hear from you.

Key Responsibilities

- Technical Support
- Provide onsite and remote Level 1/2 support for computer and network equipment
- Troubleshoot hardware, software, Microsoft 365 and user account issues
- Install, configure and support a wide range of software applications
- Set up and deploy new devices for clients and their staff

- Client Onboarding

- Help onboard new clients: discovery, site audits and gathering information about their environment
- Record each new client’s network, devices, software, vendors, contacts and key procedures
- Help standardise new clients into our tools, processes and support practices
- Process staff onboarding and offboarding requests for existing clients

- Documentation

- Create and maintain client documentation in our documentation platform (e.g. IT Glue / Hudu)
- Write explicit SOPs,



checklists and knowledge base articles for the support team
- Turn recurring ticket solutions into reusable documentation
- Audit existing documentation regularly, fixing anything outdated or missing
- Keep network diagrams, asset records and configuration details current

Qualifications

- Minimum 6 months’ experience in a Level 1/2 technical support role
- Good working knowledge of Windows, Microsoft 365 and basic networking
- Strong written communication skills and attention to detail
- Strong customer service skills with a friendly demeanour
- A current driver’s licence is imperative
- Due to client security requirements, applicants must be Australian citizens and consent to a baseline security clearance.

Highly Regarded

- Experience with MSP tools such as a PSA/ticketing system, RMM and documentation
- Microsoft certifications (e.g. MS-900, MD-102)
- Experience supporting compliance work such as Essential Eight or cyber insurance requirements
- Experience documenting IT environments, procedures or processes
- Experience with client or user onboarding, ideally in an MSP environment
- Flexibility to work after hours on rotation to support customers as needed.

What We Offer

- Competitive salary, negotiable based on experience
- Opportunities for professional development and growth
- A supportive and friendly work environment
- The chance to shape how we onboard and document our clients

Join our team and help us make a difference in the IT landscape for small and medium businesses

📌 Level 1/2 Computer Technician (Australia)
🏢 Quality Computer Services
📍 Australia