Cnr Memorial Drive & Endeavour Boulevard, North Lakes, QLD, 4509, Australia

Job Category

Technology, Process, Business Analysis

Employee Type

Permanent (PERM)

Travel

10%

Manage Others

No

3 Years

Contact Name

Contact Phone

.

Contact Email

***@autogeneral.com.au

About The Role

Join A&G;'s C&A; Design and Delivery team as a Process Analyst in this this Permanent Full-Time chance. This is your chance to gain hands-on experience in a high-performing team while building valuable skills in process analysis, improvement, and change delivery.

As a Process Analyst, you'll play a vital role in mapping business processes and customer journeys across motor, home, and other claims operations. You'll work closely with stakeholders at all levels to gather insights, create clear process documentation, and identify opportunities for improvement that drive real business outcomes.

What you'll do:

- Map and document processes:Create accurate business process maps using BPMN standards that bring clarity to complex claims operations
- Drive improvement:Analyse existing processes, identify gaps, and recommend solutions that solve real business problems
- Support change delivery:Work embedded in change delivery teams to ensure improvements are successfully implemented and adopted
- Engage stakeholders:Facilitate workshops, gather information, and build relationships across the organisation to understand how work really gets done
- Conduct impact analysis:Assess how changes affect other teams, processes, and systems to ensure smooth transitions
- Deliver insights:



Use data analysis to uncover improvement opportunities aligned with organisational strategy

What experience you’ll bring

- Demonstrated experience in business process analysis and modelling (BPMN) - you've created As-Is/To-Be process maps and understand process mapping conventions
- Strong stakeholder engagement skills - you're comfortable talking to people at all levels, facilitating workshops, and managing upwards with confidence
- Excellent communication skills - both written and verbal, with strong attention to detail and accuracy
- Data analysis capability - you can interpret data, identify patterns, and draw insights that inform recommendations
- Team-focused attitude - you work well collaboratively and can also work autonomously when needed
- Professional, "can do" attitude with genuine passion for solving business problems

Highly desirable:

- Bachelor's degree in a relevant discipline (Business, IT, or similar) or equivalent industry experience
- Understanding of the general insurance industry (claims operations, contact centre, or similar)
- Formal business analysis qualification (IIBA, CBAP, Lean Six Sigma, or equivalent)
- Experience working in change delivery teams or transformation programs

What we value:





- Curiosity and learning mindset:You ask great questions and want to understand the "why" behind processes
- Pragmatism:You balance thoroughness with speed, knowing when "good enough" beats perfect
- Resilience:You stay focused and productive when things get ambiguous or challenging
- Adaptability:You're comfortable with change and can pivot when priorities shift

The benefits of working at A&G;

- Flexible Location – Work from our Toowong, Kawana or North Lakes offices.
- Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
- Work flexibility - with options to work from home two days per week.
- Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all the big stuff.
- Employee discounts - You’ll receive discounts on Budget Direct insurance products.
- Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
- Give back - our A&G; Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- Celebrate the wins - we love sharing our successes and celebrating toget

📌 Process Analyst (Australia)
🏢 Auto & General
📍 Australia