Role purpose Take on a key retail leadership role across QVB, Strand Arcade and The Galeries, working closely with retailers to strengthen performance and deliver positive customer experiences. You’ll combine commercial thinking, strong relationships and retail expertise to support the ongoing performance of the three centres. What you’ll be doing
- Build strong, collaborative relationships with a dedicated portfolio of retailers, supporting their performance and addressing opportunities and challenges.
- Develop and implement retailer engagement and support strategies that contribute to sales, traffic, profitability and customer experience.
- Manage key tenancy and lease requirements, including retailer onboarding, lease variations, storage licences, compliance and centre standards.
- Analyse sales and financial performance, manage centre-controlled debt and support reporting across systems including Tableau, Salesforce, JDE and Anaplan.
- Partner with Operations, Leasing, Marketing, Finance and the wider Asset Team to improve centre presentation, retailer outcomes and customer experience. The impact you’ll have
- Strengthen retailer engagement and satisfaction across QVB, Strand Arcade and The Galeries.
- Use retailer, sales and industry insights to identify opportunities that support NPI, sales and broader centre performance.
- Help retailers improve performance through regular engagement, performance reviews and targeted support.
- Support effective management of lease compliance, percentage rent, capped occupancy, storage and centre-controlled debt.




- Contribute to the strategic retail mix and initiatives that support the ongoing performance and growth of the centres. About you You’re an experienced retail or property qualified who combines strong retailer relationships with commercial thinking, financial acumen and a sound understanding of leases and retail fundamentals; a relevant tertiary qualification is desirable.
- Demonstrated experience developing and managing retailer relationships to drive commercial outcomes.
- Strong working knowledge of retail legislation, leases and retail fundamentals.
- Proven financial acumen, including reporting and the ability to use commercial insights to support decision-making.
- Strong stakeholder management, communication and collaboration skills across internal and external groups.
- Strong organisational, compliance, problem-solving and time management capability, with a customer-focused approach. PERSONAL ATTRIBUTES (who you are) You consistently demonstrate and role model the behaviours that bring the Vicinity values to life: Respect
- We listen to and acknowledge each other's views
- We have difficult conversations with care Integrity
- We back our words with the right actions
- We do the right thing, no matter the situation Customer Focus
- We nurture a genuine connection with our customers
- We consider customer needs when making decisions Collaboration
- We invite the right people to the table
- We balance consensus with decisive actions Excellence
- We always strive to improve
- We share our challenges and celebrate the wins Why Vicinity? Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised.

📌 Retail Manager (Melbourne)
🏢 Vicinity Centres
📍 Melbourne