Are you passionate about solving complex technical challenges, sharing that knowledge and becoming a recognized expert in your field? As a Senior Technical Support Engineer, you'll combine deep technical expertise with excellent communication, creativity and leadership to tackle difficult problems, drive innovation, and influence the direction of our solutions. You'll collaborate with talented engineers across global teams, share knowledge, mentor others, and help deliver exceptional experiences for our Users.

We're looking for someone who thrives on continuous learning, stays ahead of industry trends, and enjoys turning new ideas into practical solutions. You'll have the freedom to make an impact, the opportunity to grow your technical and leadership skills, and the chance to work on technology that powers some of the world's most important infrastructure projects.

Responsibilities

- Solve complex technical issues, identify root causes, and deliver effective solutions for customers.
- Provide excellent technical support to our Users of Bentley products and their integrations across cloud services, databases, networks, and connected technologies.
- Collaborate with global engineering, product, and support teams to improve products and customer experiences.
- Translate that technical detail to messaging our Users understand and learn from.
- Share knowledge through technical training, documentation, Tech Talks, and mentoring colleagues.
- Act as a technical leader and trusted expert within your area of specialization.
- Contribute ideas and feedback to influence product improvements and future capabilities.
- Stay current with emerging technologies, industry trends, and best practices.




- Ensure high-quality customer support by meeting service commitments and maintaining robust customer satisfaction.
- Proactively identify risks, recurring issues, and opportunities for improvement before they become larger problems.
- Help define and improve troubleshooting, testing, and support processes that scale across the organization.
- Communicate technical decisions, challenges, and recommendations clearly to both technical and non-technical audiences.
- Continuously develop your technical expertise, leadership skills, and professional growth.

Location :

Brisbane, Australia (Hybrid)

Position Summary

Are you passionate about solving complex technical challenges, sharing that knowledge and becoming a recognized expert in your field? As a Senior Technical Support Engineer, you'll combine deep technical expertise with excellent communication, creativity and leadership to tackle difficult problems, drive innovation, and influence the direction of our solutions. You'll collaborate with talented engineers across global teams, share knowledge, mentor others, and help deliver exceptional experiences for our Users.

We're looking for someone who thrives on continuous learning, stays ahead of industry trends, and enjoys turning new ideas into practical solutions.



You'll have the freedom to make an impact, the opportunity to grow your technical and leadership skills, and the chance to work on technology that powers some of the world's most important infrastructure projects.

Responsibilities

- Solve complex technical issues, identify root causes, and deliver effective solutions for customers.

- Provide excellent technical support to our Users of Bentley products and their integrations across cloud services, databases, networks, and connected technologies.

- Collaborate with global engineering, product, and support teams to improve products and customer experiences.

- Translate that technical detail to messaging our Users understand and learn from.

- Share knowledge through technical training, documentation, Tech Talks, and mentoring colleagues.

- Act as a technical leader and trusted expert within your area of specialization.

- Contribute ideas and feedback to influence product improvements and future capabilities.

- Stay current with emerging technologies, industry trends, and best practices.

- Ensure high-quality customer support by meeting service commitments and maintaining strong customer satisfaction.

- Proactively identify risks, recurring issues, and opportunities for improvement before they become larger problems.

- Help define and improve troubleshooting, testing, and support processes that scale across the organization.

- Communicate technical decisions, challenges, and recommendations clearly to both technical and non-technical audiences.

- Continuously develop your technical expertise, leadership skills, and professional growth.

Qualificatio

📌 Senior Technical Support Engineer (Brisbane)
🏢 Bentley Systems
📍 Brisbane