At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of rapid-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview We are looking for a Claims Assistant to support our Workers' Compensation Claims team.

This role may interest you if you are studying and/or qualified in Insurance, Administration, Business, Allied Heath, Psychology, Social Work (or similar disciplines). Alternatively, if you are looking to re-enter the workforce this too may be good opportunity.

You don’t have to have insurance, claims or corporate work experience, but a passion for learning, dedication to service and a motivated disposition.

We offer learning and career pathways and provide ongoing training. We invest in our people through succession planning and have a number of mentoring and training programs available.

How you'll make an impact Ensuring all customers receive the support and guidance they require for injured workers to recover and make a safe and sustainable return to work through the effective support to the claims and premium operations

Supporting the claims teams by completing and sending letters, arranging medical appointments, conducting appointment reminders,



sending emails and other administrative duties.

Utilising Worksafe and Gallagher Bassett systems and programs for records keeping, file notes and contacts

About you

A passion to service customers

High attention to detail

Time management and organisational skills

Great communications skills

PC literacy and Microsoft Office experience

Minimum completion of Year 10 secondary school studies

What we can offer you

Attractive remuneration packaging & hybrid work arrangements including Work from Home post training

Paid Parental Leave to support your family life

Reproductive leave

A friendly, collaborative and supportive working environment

Opportunities for ongoing education and development, as well as career progression

Corporate health insurances discounts, wellness programs and additional leave options

Discounts and cash-back offers from hundreds of retailers

Birthday leave - take a day off during your birthday month as a gift from GB

Ready to Make a Difference?

If this opportunity interests you, we'd love to hear from you

To be considered for this opportunity, you must have the right to live and work in Australia at the time of application. Please note that agency applications will not be considered for this position

Compensation and benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation

Comprehensive benefits programs designed to support your well-being

Career development opportunities and ongoing learning

A collaborative, people-first culture with accessible leadership

The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Communityto stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

📌 Entry Level (Melbourne)
🏢 972310 Overhead - Claims Victoria
📍 Melbourne