- 35 hours per week (Monday to Friday) with the option of flexitime
- Located at Council Administration Building, Nowra
- Shortlisted applicants will be interviewed on Wednesday, 2 December 2026

About the Role

The System Analyst is responsible for the administration, support and continuous improvement of Council's corporate business systems and technology platforms. The role provides specialist technical expertise across a range of enterprise applications, ensuring systems are secure, reliable and aligned with organisational needs, while working collaboratively with stakeholders and service providers to optimise system performance, drive user adoption and support continuous improvement initiatives across Council. This includes:

- Administer and support allocated corporate systems in accordance with approved procedures, security controls, service standards and assigned priorities.
- Investigate and resolve incidents and service requests; document analysis and actions; and elevate complex, high-risk or recurring issues with supporting evidence.
- Complete approved configuration changes to workflows, business rules, forms, notifications, roles, permissions and user experience features within assigned authority.

Please refer to the Job Description under the Job Attachments for a comprehensive list of duties, responsibilities and skills required.

The advertised salary is based on the grade of the position, comprising of 4 steps within the range shown. The starting salary is at Step 1 within the grade. Progression through the salary steps shall be based upon the achievement of performance objectives relating to the position.

This is a grade range position, therefore in accordance with qualifications, accreditation,



experience and demonstrated skills, the prospective employee will be assessed as either Grade 10 or 11.

To be successful in the position, you will have:

For all grades

- Tertiary qualification in Business Systems, Information Technology or a related field, or demonstrated equivalent experience in a system support, implementation, administration or development role.
- Demonstrated commitment to customer service, collaboration, Council values, governance, recordkeeping, information security and workplace health and safety requirements.
- Analytical, problem-solving and organisational skills, including the ability to investigate issues, manage competing priorities, work under pressure and deliver outcomes with minimal supervision and attention to detail.
- Current Class C Driver Licence, where travel between Council locations is required, or the ability to meet the operational travel requirements of the role.

Grade 10

- Demonstrated experience administering and supporting enterprise business systems, including routine configuration, maintenance, user access, incident resolution and service requests.
- Ability to investigate system issues, analyse information, identify practical options and resolve matters within documented procedures, escalating complex or high-risk matters appropriately.
- Ability to participate in system enhancements,



testing, integrations, upgrades and digital process improvements, and to coordinate low-risk changes or smaller system upgrades with guidance.
- Ability to interpret business processes and requirements and translate them into documented configuration, workflow, support or improvement activities.
- Well-developed written, verbal and interpersonal skills, including consultation with users, vendors and technical staff and preparation of clear procedures, test evidence and support documentation.
- Ability to organise competing priorities, meet deadlines, maintain accurate records and deliver assigned outcomes with limited supervision.
- Practical knowledge of system security, permissions, change management, testing, information management and IT service management practices.
- Commitment to maintaining contemporary knowledge of enterprise applications and system administration practices.

Grade 11

- Advanced experience leading the administration, support, enhancement and optimisation of business-critical enterprise systems in a complex organisational setting.
- Ability to lead complex investigations and problem resolution, determine root cause, assess business and technical risk, recommend solutions and coordinate implementation through to verified closure.
- Ability to lead significant upgrades, integrations, enhancements or platform improvements, including scope, planning, dependencies, testing, cutover, vendor coordination, risk controls, stakeholder communication and operational handover.
- Ability to provide authoritative specialist advice on platform capability, configuration, security, integration, supp

📌 System Analyst (Nowra)
🏢 Shoalhaven City Council
📍 Nowra