The School

Brisbane Grammar School is a non-denominational boys’ school of about 2000 students (Years 5 to12) overlooking the Brisbane CBD. The School maintains a 150-year strong tradition of academic excellence, extensive cocurricular activities and student wellbeing programs. We are fortunate to have a team of dedicated and professional staff who provide an exceptional learning setting responsive to the needs of our students.

Our Community

At Brisbane Grammar School, we take pride in our dedicated and professional staff, who are part of the School's achievements. The School values professionalism and fosters a dynamic culture of innovation and collaboration. The School supports creativity within a supportive environment where teamwork is encouraged both within and across disciplines.

ROLE PURPOSE

The IT Infrastructure Engineer delivers technical support and engineering services across BGS's IT infrastructure environment. The position operates across a broad scope of infrastructure, security, identity, endpoint, and cloud platforms. The role liaises with the School’s Manage Service Providers (MSP’s) in the ongoing management of infrastructure..

The IT Infrastructure Engineer works in close collaboration with the school community and third party vendors to provide a seamless service for clients within BGS. The position supports the Director Information Technology & Support Services.

Roles may evolve and change over time, in line with the changing strategic and operational requirements of the organisation to deliver quality services to our community.

CORE ACCOUNTABILITIES

- To assist the Director Information Technology & Support Services to design, implement and support BGS's IT infrastructure environment




- To investigate, resolve or upgrade technical issues across the School's network, identity, endpoint, server and cloud environments To manage and coordinate escalation to the School's MSPs and vendors, providing technical context, oversight and validation to ensure timely and accurate outcomes
- To utilise the School’s defined, formal change management procedures
- To act as an escalation point for the IT Support team for technician enquiries, assistance and expertise.
- To support the operation of the School's Service Desk as required and drive the ‘student first’ experience.
- To assist with the implementation and support of the audio-visual platforms in use at the School
- To work collaboratively and cocreate with other IT support staff and members of the Digital Learning team
- To assist the Director Information Technology & Support Services in the support of the School’s infrastructure and cyber security architecture
- To contribute to, and assist with, projects within the Infrastructure and Applications area.
- To deploy assets and other peripherals as required
- To ensure the School's infrastructure asset registers are maintained and accurate
- To provide training in digital literacies and assisting the community in building digital competencies




- To assist with the development of the IT knowledge base and self service
- To contribute to development planning and digital projects for BGS’s infrastructure platforms
- To assist in the increase in digital literacy and maturity of BGS workforce and students.
- Technical leadership, mentoring and guidance of IT Support Engineers.
- Independent technical decision-making across infrastructure, cloud and security platforms.
- Acting as the senior escalation point for complex incidents and providing technical advice to senior leadership.
- Managing strategic relationships with managed service providers and technology vendors.
- Maintaining the operational integrity, resilience and security of the School's core technology services.
- Leadership of critical infrastructure and cyber security projects, including planning, budgeting, vendor engagement and delivery.
- Ownership of core infrastructure platforms, cyber security architecture and governance.

The incumbent is required to undertake other duties, projects or tasks as directed, which are within his/her skills, competence, and training, and undertake job-specific training and development. Consultation will occur as part of this process.

The position may require:

- Work across multiple sites
- After hours work

ESSENTIAL CRITERIA

- Hold relevant tertiary qualifications; or relevant experience in IT or related fields
- High level expertise in technical support of tablet PC and desktop computing and audio visual in a corporate environment
- Demonstrated experience in systems administration across Windows Servers, Entra, Active Directory, M365, Intune MDM or equivalent enterprise platforms
- Demonstrat

📌 IT Infrastructure Engineer (Brisbane)
🏢 Brisbane Grammar School
📍 Brisbane