IT Infrastructure Support / Desktop Support Engineer- Sydney, Recent South wales, Australia. Axiom Technologies

is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com.

Provide

hands-on IT support for end-user devices and workplace technology , including desktops, laptops, mobile devices, peripherals, and office IT infrastructure. The role also manages

asset lifecycle, IMAC activities, and IT service tickets .

Axiom Technologies

is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com.

Provide

hands-on IT support for end-user devices and workplace technology , including desktops, laptops, mobile devices, peripherals, and office IT infrastructure. The role also manages

asset lifecycle, IMAC activities, and IT service tickets .

Key Responsibilities 1. End-User Support

Troubleshoot hardware and device issues

Install and configure desktops, laptops, and peripherals

Support new hires and device replacements

2. Asset & Inventory Management





Track IT hardware inventory

Manage device lifecycle (deploy, move, retire)

Maintain records of data-bearing assets

3. IT Infrastructure Support

Maintain IT/communication rooms

Handle patching and cable management

Assist with infrastructure maintenance

4. Ticket Management

Manage service requests and incidents

Ensure SLA compliance

Document resolutions in ticketing system

5. Workplace & Event Support

Setup IT for meetings, training rooms, and events

Support office technology activities

6. Business Moves & IMAC

Handle Install, Move, Add, Change requests

Support office relocations and workspace changes

Technical Skills

Desktop & laptop installation/configuration

Device imaging and re-imaging

Printer, monitor, and peripheral support

IP phone and mobile device configuration

Basic network troubleshooting

Experience Required

3–5 years

Desktop Support / End-User Computing experience

Experience in

enterprise IT environments

Strong

hardware troubleshooting and asset management

Preferred

IT degree or diploma

ITIL Foundation certification

erience in a similar role

5+ years of relevant experience.

📌 IT Infrastructure Support (Sydney)
🏢 Axiom Technologies
📍 Sydney