We are looking for a skilled and detail-oriented Diagnostics & Quick Services Technician to join our Customer Service workshop team in Melbourne.
In this hands-on role, you will be responsible for diagnosing watch repairs, performing quick service interventions, conducting quality control checks, and supporting the delivery of after-sales service across a portfolio of our world-renowned watch brands. You will play a critical role in ensuring exceptional customer experiences by delivering high-quality workmanship while meeting productivity and turnaround time targets.
About the Role Reporting to the Team Leader, Diagnostics & QC, you will:
Diagnose and assess mechanical and quartz watches
Perform battery replacements, water resistance tests and minor repairs
Identify service requirements and evaluate watch condition
Conduct quality control checks to meet brand standards
Record diagnostics, repairs and workflow updates in SAP
Provide technical support to customer service teams
Assist customers with while-you-wait services
Maintain workshop tools,
equipment and housekeeping standards
Support continuous improvement and workshop excellence initiatives
What You'll Bring We're looking for someone who has:
Strong attention to detail and manual dexterity
Experience with precision products, repairs or diagnostics
Excellent organisational and time management skills
Confidence using computer systems and data entry tools
A commitment to quality, productivity and continuous improvement
Robust communication and teamwork skills
Experience in service, repair, technical or manufacturing environments preferred
An interest in watches, luxury products or mechanical craftsmanship
Why Join Us?
Work with prestigious international watch brands
Become part of a highly skilled technical workshop team
Receive ongoing training and development
Join an organisation committed to quality, precision and customer satisfaction
Enjoy a collaborative and professional working environment
📌 Diagnostics & Quick Services Technician (Melbourne)
🏢 Swatch Group Australia
📍 Melbourne
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