Our client is a luxury bathroom, kitchen, and laundry fixture brand based in Australia. They operate internationally, offering premium tapware and innovative designs to trade partners and resellers. The business values high standards, flexibility, and exceptional customer experience.

They are now seeking to hire a

Customer Support (Weekend Support)

to ensure resellers and trade partners receive continuous, high-quality assistance outside standard business hours. This role is critical for resolving basic issues, managing orders, and maintaining a seamless customer experience over the weekend.

Job Responsibilities

Answer and respond to inbound phone calls and emails from B2B resellers and trade partners

Deliver qualified, friendly, and accurate support for all customer enquiries

Assist customers with order tracking, returns, credits, and basic account questions

Resolve common issues independently using sound judgment

Log support tickets and document updates accurately in internal systems





Escalate complex issues to the weekday team with clear handover notes

Follow established processes while showing initiative where needed

Proven experience in a customer support or call centre environment

Exceptional spoken and written English communication skills for professional B2B phone interactions

Ability to work independently and manage responsibilities without supervision

Proficiency with email platforms, basic spreadsheets, and general administrative tools

Availability to work every: 9:00 AM to 6:00 PM (AEDT) on Saturday, Sunday, and Monday.

Nice-to-Have Skills

Prior experience in eCommerce, logistics, tapware, or homewares

Experience using CRM systems for ticketing and customer management

Permanent work-from-home set-up

Dayshift (Australian business hours)

Part-time (24 hours/week)

Annual leaves (after 6th month)

HMO (after 6th month)

Christmas Bonus equivalent to 1 month's wage (Pro-rata)

📌 Customer Support (Brisbane)
🏢 Virtual Staff 365
📍 Brisbane