Position Overview At CareLinc, we provide high-quality, person-centred support across Aged Care and NDIS services. Operating under a modern virtual-first operational model, we combine compassionate community care with rigorous administrative, compliance, and financial workflows. The Aged Care and NDIS Care Coordinator is a pivotal operational role responsible for managing end-to-end client administration, participant onboarding, compliance oversight, and service coordination. This position bridges client relationship management with service execution—coordinating care packages, managing participant records, maintaining compliance registers, and ensuring all documentation is accurate, audit-ready, and fully compliant with aged care standards and NDIS practice guidelines.

Key Responsibilities
• Care Coordination & Service Arrangements
• Coordinate comprehensive in-home care services and care packages across Home Care Packages (Levels 1–4), Support at Home funding, and NDIS participant plans.
• Manage end-to-end participant onboarding, service agreement execution, and seamless service arrangements tailored to approved funding budgets and individual goals.
• Serve as the primary administrative and operational point of contact for participants, families, Support Coordinators, Plan Managers, and allied health professionals.
• Coordinate specialized services, equipment requests, domestic support, personal care, and language assistance (such as interpreters) where required.
• Compliance, Records & Audit Readiness
• Maintain meticulous participant records, service bookings, and documentation within CareLinc’s CRM and management software.
• Maintain comprehensive compliance registers, actively monitor document expiries (such as service agreements, support plans,



and worker credentials), and ensure all records remain completely accurate and audit-ready at all times.
• Ensure all participant documentation and service delivery practices strictly adhere to NDIS Practice Standards, Quality and Safeguards Commission guidelines, and Aged Care Quality Standards.
• Conduct periodic in-home risk assessments, welfare checks, and care plan reviews to monitor client wellbeing and funding utilization.
• Administrative Operations & Stakeholder Communication
• Execute clear, skilled stakeholder communication across participants, families, plan managers, and support teams to streamline administrative processes.
• Support billing, invoicing administration, and funding reconciliation processes in collaboration with the finance team.
• Monitor plan utilization rates and budget burn rates to alert participants and management prior to plan reviews or funding renewals.
• Cross-Functional Collaboration
• Work closely with the Care Operations Director and frontline rostering teams (ShiftCare) to resolve scheduling bottlenecks or service delivery adjustments.
• Collaborate with the Human Resources division to align frontline support worker allocations with participant requirements, including specific language capabilities. Qualifications & Experience Required Experience & Education
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Education:




Diploma or Bachelor’s Degree in Nursing, Allied Health, Social Work, Human Services, or Business Administration.
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Experience:
2+ years of experience in care coordination, case management, or administrative operations within the Aged Care or NDIS sectors in Australia.
• Core Competencies: Demonstrated experience managing participant records, onboarding documentation, maintaining compliance registers, monitoring document expiries, coordinating service arrangements, and ensuring records are accurate and audit-ready. Technical & Sector Competencies
• Comprehensive understanding of Aged Care Quality Standards, the Support at Home framework, and NDIS Practice Standards and price guides.
• Proficiency in CRM and care management platforms (e.g., ShiftCare, Lumary, or AlayaCare) and Microsoft 365 suites.
• Strong familiarity with administrative processes involved in community care operations and professional stakeholder communication. Key Competencies
• Attention to Detail: Meticulous accuracy in tracking compliance registers, monitoring document expiries, and maintaining audit-ready participant records.
• Empathy & Advocacy: Strong commitment to delivering respectful, person-centred, and culturally safe care.
• Problem-Solving: Proactive in resolving service delivery issues, scheduling bottlenecks, or administrative challenges.

What We Offer
• Workplace Culture: Supportive, mission-driven team dedicated to empowering older adults and individuals with disabilities.
• Flexibility: Modern hybrid and virtual-first operational model.
• Career Growth: Opportunities for professional development and advancement within a rapidly scaling care organisation.

📌 Care Coordinator (Sydney)
🏢 CareLinc
📍 Sydney