Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our cutting-edge ecosystem.

Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role Description:

Are you passionate about leading transformative technology strategies? We’re looking for a Network Engineers (L4) to join our team

Location: Melbourne, Sydney or Adelaide

Flexible working arrangements (hybrid, reviewed case-by-case basis).

Role Description:

We’re looking for an accomplished TechOps Technical Specialist (Level 4) to join our Enterprise Network Management (ENM)



TechOps team and serve as the highest technical escalation authority for Network & Security, Cloud and Data Centre infrastructure services.

In this role, you will operate as a Level 4 (L4) escalation specialist, collaborating closely with L2 and L3 engineers while providing expert-level diagnosis, fault isolation, and resolution across large, complex, multi-vendor enterprise environments. It requires architect-level technical knowledge, design understanding, and experience to effectively troubleshoot systemic issues, validate designs, influence standards, and ensure robust, scalable, and supportable solutions across wide range of technology stacks.

Network & Security: Palo Alto, Aruba, Netscaler, Fortigate, Juniper, Cradle Point, and Checkpoint, Splunk, Routing, Switching, SD-WAN.

Work Arrangement: AU business hrs (8am-5.30pm)

Flexible working arrangements (hybrid, reviewed case-by-case basis).

Roles and Responsibilities:

- Act as the final technical escalation point (Level 4) for major incidents, complex problems, and high-risk changes.
- Provide expert-level technical guidance to both internal teams and external stakeholders to drive swift and effective resolutions.
- Lead deep root-cause analysis and define permanent corrective actions.
- Build, review, and validate solution designs and High-Level Designs (HLDs) based on requirements.
- Troubleshoot and support all kinds of complex infrastructure issues.




- Define and govern configuration standards, templates, and technical best practices.
- Provide expert-level mentorship to L2 and L3 engineers and stakeholders.
- Follow ITIL/ITSM best practices and processes.
- Act as a trusted Technical Subject Matter Expert (SME) for enterprise customers, building strong relationships and demonstrating a thorough understanding of their network environments, business priorities, and service expectations.
- Deliver proactive and reactive network support, anticipating potential failures before they impact customers and responding decisively when incidents arise—always with a focus on maintaining SLA compliance and service continuity.
- Represent the team in Change Advisory Board (CAB) meetings, contributing technical expertise to change evaluation, risk assessment, and approval decisions to safeguard network stability.
- Coordinate and collaborate with third-party vendors—including Cisco, Juniper, Fortinet, and others—to manage technical escalations, track open cases, and ensure timely resolution of hardware and software issues.
- Engage proactively with customers across both voice and digital channels, communicating technical updates in a clear, professional, and empathetic manner that reinforces trust and confidence in Infosys’s services.
- Provide technical mentorship and day-to-day guidance to other engineers, contributing to team capability development and fostering a culture of continuous improvement and knowledge sharing.
- Assess customer IT environments to identify gaps, recommend enhancements, and propose forward-looking solutions that support their business objectives and long-term technology roadm

📌 Network Engineer (Sydney)
🏢 Infosys
📍 Sydney