Northbridge Recruitment is seeking an ITSM Platform Architect / Developer (JSM) to lead the design, configuration and implementation of a up-to-date Digital Front Door using Jira Service Management as the core ITSM platform. You will work with business stakeholders and technical teams to transform requirements into scalable ITIL-aligned solutions.
You will shape the future-state operating model, improve service experiences, and deliver measurable business value through process optimization and