Royal Flying Doctor Service – Brisbane QLD

The Royal Flying Doctor Service (Queensland Section) (RFDS) is embarking on an exciting period of digital transformation, and we're looking for an experienced

Data Services Coordinator

to join our Fundraising & Engagement team.

This newly created

full-time contract

role offers the opportunity to support a major CRM transformation while maintaining critical fundraising data operations. As RFDS transitions to modern cloud-based platforms, you'll help ensure supporter data remains accurate, accessible and actionable, driving better experiences and data-informed decisions across the organisation.

This is an ideal opportunity for a highly organised data professional who enjoys variety, thrives in a cooperative environment and can confidently balance operational support with project-based work.

About the Role Reporting to the Data & Supporter Services Manager, you'll provide operational support across CRM administration, data services, fundraising campaigns and reporting activities. You'll work closely with internal stakeholders, software vendors and project teams to support both business-as-usual operations and ongoing CRM initiatives.

A significant focus of the role will be maintaining day-to-day data services while key team members are engaged in a large-scale CRM migration project.

Key Responsibilities

Provide first-level support for CRM and fundraising database enquiries

Administer and maintain CRM and supporter database systems

Manage data imports, exports and data quality activities

Prepare audience selections, campaign files and mailing lists

Support fundraising campaigns through data preparation and validation

Produce reports,



dashboards and data extracts for stakeholders

Perform data cleansing, reconciliation and quality assurance activities

Coordinate vendor support requests and system enhancement activities

Support CRM migration, testing, implementation and user adoption activities

Maintain process documentation, user guides and knowledge resources

Assist with troubleshooting, problem resolution and continuous improvement initiatives

Ensure compliance with privacy, security and data governance requirements

About You We're looking for a flexible and adaptable data professional who can confidently work across a broad range of responsibilities and quickly contribute to an established team.

You will bring

3-5 years' experience in data services, CRM administration or database management

Experience with CRM and fundraising platforms such as Blackbaud Raiser's Edge 7, Raiser's Edge NXT, Salesforce, or similar systems (highly desirable)

Strong skills in data imports, exports, segmentation, reporting and data quality management

Experience supporting CRM migrations, system enhancements or digital transformation projects

Demonstrated ability to manage competing priorities and changing workloadsStrong analytical, problem-solving and organisational skills

Excellent stakeholder engagement and communication skills





A proactive approach to continuous improvement and service delivery

About the RFDS (Queensland Section) The RFDS (Queensland Section) is one of Australia's most reputable and trusted charitable organisations. We deliver essential healthcare and emergency services to people living, working and travelling across Queensland's rural and remote communities. Every role at the RFDS contributes to improving health outcomes and helping ensure no matter where people live, they have access to the care they need.

Why work for us? At the RFDS (Queensland Section), you’ll be driven by purpose not tasks; it's about being part of an organisation where, whatever your role, you make a difference each day to people’s lives. We offer flexibility so you can look after your well-being and commitments, getting the very best from life professionally and personally.

By joining the RFDS (Queensland Section), you will have access to the following:

A highly competitive salary + super

Access up to

$18,550 tax-free benefits – increasing your take home pay

Work with people who are passionate about our purpose and proud of their contribution

Access to our Employee Assistance Program including counselling, nutrition sessions, financial sessions, and legal advice

Private health insurance discounts

Full uniform allocation

Access to our Fitness Passport (for staff and family members)

RemServ Rewards, where members receive cashback benefits on purchases from hundreds of leading Australian retailers, including groceries, fashion, technology and travel.

Interested? This role will close

20 November 202

📌 Data Services Coordinator (Brisbane)
🏢 Royal Flying Doctor Service
📍 Brisbane