Our client is a growing Australian healthcare organisation operating a national network of clinics. The business is focused on improving the stability, performance and capability of its core systems to support ongoing growth.

ABOUT THE ROLE

Reporting to the Head of Technology, you will take ownership of the organisation's core Practice Management System (PMS), with a focus on improving platform stability, driving system enhancements and developing a transparent product roadmap.

Working closely with business stakeholders, you will identify system challenges, prioritise improvements and deliver solutions that improve operational efficiency. You will also lead a small application support team and manage key vendor relationships.

KEY RESPONSIBILITIES

- Own the stability, performance and ongoing development of the core PMS platform.
- Develop and deliver a product roadmap aligned with business priorities.
- Partner with stakeholders to identify system issues and improvement opportunities.
- Lead system enhancements, integrations and data migrations.
- Drive system standardisation, data integrity and operational improvements.
- Manage vendor relationships, escalations and system performance.
- Lead a small application support team.

ABOUT OUR CLIENT

Our client is a growing Australian healthcare organisation operating a national network of clinics. The business is focused on improving the stability, performance and capability of its core systems to support ongoing growth.

ABOUT THE ROLE

Reporting to the Head of Technology,



you will take ownership of the organisation's core Practice Management System (PMS), with a focus on improving platform stability, driving system enhancements and developing a clear product roadmap.

Working closely with business stakeholders, you will identify system challenges, prioritise improvements and deliver solutions that improve operational efficiency. You will also lead a small application support team and manage key vendor relationships.

KEY RESPONSIBILITIES

- Own the stability, performance and ongoing development of the core PMS platform.
- Develop and deliver a product roadmap aligned with business priorities.
- Partner with stakeholders to identify system issues and improvement opportunities.
- Lead system enhancements, integrations and data migrations.
- Drive system standardisation, data integrity and operational improvements.
- Manage vendor relationships, escalations and system performance.
- Lead a small application support team.

KEY REQUIREMENTS

- Experience managing business-critical applications or Practice Management Systems.
- Strong technical application support and troubleshooting experience.
- Proven business analysis and stakeholder engagement skills.
- Experience developing system roadmaps and delivering improvements.
- Hands-on experience with integrations, data migrations and system configuration.
- Experience managing vendors and leading small technical teams.
- Healthcare or multi-site operational experience highly regarded.

Applications will be assessed within 5 business days and shortlisted applicants will be notified directly.

📌 Applications Support Lead (Melbourne)
🏢 The Hassett Group
📍 Melbourne