Provide hands-on, person-centred support that helps participants live the life they choose — at home, in the community and everywhere in between.

About the role Under the NDIS Workforce Capability Framework, this is a General Support Worker role. You’ll follow each participant’s support plan, promote their choices, rights and decisions, and keep the participant at the centre of everything you do.

What you’ll do Day-to-day support

Help with significant daily activities

Support personal hygiene and dressing

Prepare meals and help with housework

Go shopping and run errands together

Plan a varied mix of social activities

Offer emotional support and friendship

Communicate and build trust

Communicate clearly, inclusively and respectfully

Adapt to each person’s age, culture and way of communicating — verbal and non-verbal

Build relationships based on mutual respect, persistence and patience

Put the participant’s voice first, including during any conflict

Rights and safety

Support participants to share their views, raise concerns and make complaints

Follow personal hygiene and infection control procedures

Notice and respond quickly if someone is distressed, unwell or uncomfortable

Identify risks and act promptly with the participant and your supervisor

Never use restrictive practices unless approved and trained to do so

Teamwork and reporting





Review notes and support plans before you start

Record your work as required

Tell management about feedback, changes in circumstances and safety issues

Report any sign of discrimination, exploitation, neglect, abuse or violence

Ask when you’re unsure — and speak up if you’re feeling stressed

Requirements

NDIS Worker Screening Check, and a Working with Children Check if required

Current First Aid certificate

Driver’s licence and a reliable, comprehensively insured car

NDIS Worker Orientation Module

A smartphone

Certificate III in Individual Support, Disability, Aged Care, Mental Health, Community Services or similar is preferred — relevant experience and skills may be considered instead

Experience and skills Experience

At least six months’ relevant experience preferred

Experience supporting people with disability, including with personal hygiene

A track record of promoting choice and independence

Ongoing professional development and an understanding of continuous improvement

Skills

Comfortable working with people of all ages, cultures and abilities

Good time management, problem solving and conflict resolution

Able to use Microsoft Office and record-keeping systems

A team player who builds rapport and trust

Together we can make a change. New to the sector? Read how to become a disability support worker in Victoria.

📌 Disability Support Worker (Melbourne)
🏢 Courage Support Services
📍 Melbourne