Looking for an IT role where you can actually build your skills, work with great technology and have some freedom in how you get the job done?

Neteffects is looking for an enthusiastic

Support Engineer

to join our growing team.

Based on the Gold Coast, Neteffects has been providing IT consulting, managed services and technology support to organisations in Australia and around the world for more than 26 years.

With continued growth and expansion, we're looking for another great person to join our team.

This is a

full time position , preferably based on the Gold Coast, with the opportunity to work across a diverse range of customer environments, technologies and projects.

The Role As a Support Engineer, you'll be part of the team responsible for supporting and managing our customers' technology environments.

This isn't a role where we expect you to know everything from day one.

Training and support will be provided , with the aim of developing your skills and progressively involving you in more complex support, implementation projects and the ongoing management of customer networks.

Depending on your experience, your day could include:

Troubleshooting Windows desktop and application issues

Supporting Microsoft 365, Teams, SharePoint and OneDrive

Managing user accounts, permissions, MFA and Microsoft Entra ID

Supporting Windows Server and Active Directory environments

Troubleshooting networks, switches, Wi‑Fi, firewalls and VPNs

Assisting with Microsoft Azure and cloud environments

Supporting Microsoft Intune and managed endpoints

Monitoring and maintaining customer systems

Managing patching,



software deployment and endpoint security

Troubleshooting backup and recovery issues

Working with virtualised server environments

Using remote monitoring, management and ticketing platforms

Providing remote and onsite customer support

Assisting senior engineers with infrastructure, cloud and security projects

Maintaining accurate technical documentation

Our engineers work across desktop, Microsoft 365, device, application, network and infrastructure troubleshooting, with experienced senior engineers available for escalation of more complex cloud, identity, security and infrastructure issues.

Technologies You'll Work With Neteffects works across a wide range of technologies and vendors, including:

Microsoft 365

Windows Server

Cisco

AWS

Veeam

ConnectWise

Endpoint and cybersecurity technologies

Hyper‑V and VMware

Networking, switching, firewalls and wireless infrastructure

The breadth of the role is significant. Current Neteffects work includes technologies and projects involving Intune, Purview, Conditional Access, Exchange Online, certificate services, domain controllers, virtual machines, switching and firewall infrastructure.





What We're Looking For We're interested in people who are genuinely enthusiastic about technology and want to continue developing their skills.

You don't need to tick every box.

Experience in any of the following would be advantageous:

Microsoft 365 or Microsoft environments

Windows desktops and servers

Active Directory and Entra ID

Cisco or Meraki networking

Firewalls, switching, Wi‑Fi and VPNs

Veeam or other backup platforms

RMM and ticketing platforms

PowerShell

MSP or IT service provider environments

A relevant

degree, Microsoft certification or Cisco certification

would be advantageous, but practical skills, attitude and your ability to learn are equally important.

More Than Technical Skills We're looking for someone who:

Enjoys solving problems

Takes ownership rather than simply passing problems on

Provides exceptional customer service

Communicates well with technical and non-technical people

Can manage their own workload and priorities

Isn't afraid to ask questions when they don't know something

Enjoys learning new technologies

Works well as part of a team

Takes pride in doing things properly

Wants to build a long-term career in IT

Most importantly, we're looking for someone with the

right attitude .

Technology can be taught. Curiosity, responsibility and a genuine desire to help customers are much harder to teach.

Why Neteffects? We've always believed that talented people do their best work when they're trusted to do their jobs.

Our workplace and approach to employment have previously attracted coverage from the

Gold Coast Bulletin, The Australian and American Workplace Mag

📌 IT Support Engineer (Gold Coast)
🏢 Neteffects
📍 Gold Coast