Company Overview

STACK Infrastructure builds, owns, and operates hyperscale and colocation data centres that power the world’s most ambitious technology companies. With a rapidly expanding footprint across APAC, STACK combines deep development expertise, flexible capital, and operational discipline to deliver critical digital infrastructure at scale.

STACK Infrastructure builds, owns, and operates hyperscale and colocation data centres that power the world’s most ambitious technology companies. With a rapidly expanding footprint across APAC, STACK combines deep development expertise, flexible capital, and operational discipline to deliver critical digital infrastructure at scale.

Our clients include the largest hyperscale cloud platforms. We are building a regional platform defined by speed of delivery, power reliability, and long-term partnership — and we are assembling the team to lead that effort.

Summary/Objective

STACK is seeking an experienced and motivated Critical Operations Manager to support the Senior Critical Operations Manager in leading the on-site Critical Operations function, including the Facilities Management team. The role focuses on safety, team performance, availability, communication and knowledge, and reports to the Senior Critical Operations Manager.

This role directly supports STACK’s commitment to 100% uptime and a concierge-level customer service experience, ensuring risk is proactively managed, planned works are executed safely, and customer communications are clear, timely and qualified.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Incident,



Risk and Change Management

- Lead and implement a standardised culture of working safely across all STACK data centre critical operations.
- Own the site incident management and problem management frameworks, ensuring consistent execution across shifts and disciplines and clear escalation pathways.
- Assume incident management responsibilities in line with the STACK Incident Management Framework, make risk-based operational decisions and manage leadership escalation.
- Ensure PIR/RCA quality and that corrective actions are prioritised, resourced and tracked to closure to reduce repeat events.
- Maintain ongoing site risk management, including hosting regular risk management meetings, updating the risk register and keeping risk management stakeholders informed.
- Provide accurate and timely reporting on incidents, including PIR/RCA outcomes, problem management, change management, corrective actions and project delivery in accordance with customer SLAs and STACK requirements.

Operations, Maintenance and Planned Works

- Manage all aspects of data centre operations, including the operation, maintenance and repair of mission-critical equipment and systems supporting a 24/7 data centre operation, to achieve 100% uptime and compliance with customer SLAs, site certifications and legislative requirements.




- Oversee and seek approval for the scheduling of minor and medium works, balancing risk, customer commitments and operational constraints, and resolve scheduling conflicts and prioritisation trade-offs.
- Provide governance and prioritisation for maintenance and project scheduling and delivery, including review of work method statements, outage windows, operational risk and stakeholder or customer impact to minimise risk to ongoing operations.
- Under the direction of the Senior Critical Operations Manager and Readiness Manager, ensure operational readiness and acceptance criteria are met for handover into business-as-usual operations, including spare parts, documentation, training, asset register and CMMS integration.
- Develop, implement and audit local operating procedures, processes and policies in compliance with STACK standards.
- Review MOP, SOP and EOP documents, incident reports, emergency event summaries and root cause analysis reports.
- Manage the planned works schedule and present it to customers for approval.

Contractor, Vendor and Project Management

- Ensure the services and activities of maintenance contractors and service providers are appropriate to data centre facilities operations, maintenance, design and construction requirements in support of STACK and customer objectives.
- Support the Senior Critical Operations Manager in managing and maintaining appropriate vendor relationships, including periodic vendor performance reviews.
- Provide effective oversight of assigned projects, including management of contractors and project teams across facility operations.<

📌 Critical Operations Manager (Melbourne)
🏢 Stack Infrastructure
📍 Melbourne