Enterprise & Training Company Limited (ETC) is a leading not for profit provider in employment, training and business services, operating for over 30 years with a delivery footprint across New South Wales and Queensland. We are innovative, progressive and committed to making a positive difference in our communities in which we operate.

At ETC, you’ll be welcomed into a caring, purpose driven organisation where our staff feel valued and heard. You will receive supportive leadership, flexible working options and meaningful development to empower you to make a real difference — and to grow while doing it.

We currently have a full-time opportunity for an experienced and strategic technology leader to join our team as Manager, Information Technology Services.

The Role - A Day in the Life of a Manager, Information Technology Services

As the Manager, Information Technology Services, you will lead ETC's technology operations, ensuring our infrastructure, workplace technology, cybersecurity and support services are reliable, secure and aligned to business needs. Reporting to the Chief Customer & Digital Officer, you will lead a skilled team and work closely with managed service providers to deliver high-quality technology services across a geographically dispersed workforce.

This is a highly influential leadership role where you will balance operational excellence, strategic planning and continuous improvement. From leading major incident responses and driving cybersecurity initiatives, to managing vendors, budgets and service performance, you'll play a critical role in enabling ETC's people to deliver positive outcomes for the customers and communities we serve.

Your Key Responsibilities





- Leading and developing ETC's Information Technology Services team to deliver responsive, customer-focused technology services.
- Managing the delivery, support and continual improvement of infrastructure, workplace technology and IT service operations.
- Driving cybersecurity operations, including security monitoring, vulnerability management, access controls and incident response.
- Managing strategic technology partners, vendors and managed service providers to ensure service quality and value for money.
- Monitoring service performance, operational risks, customer experience and technology health while providing recommendations for improvement.
- Leading major incident management and service restoration activities while ensuring effective stakeholder communication.
- Managing operational budgets, technology planning and infrastructure lifecycle activities to support organisational priorities.
- Contributing as a member of the Digital Leadership Team to support strategic planning, innovation and organisational outcomes.

If you're interested in a rewarding leadership opportunity where you can shape technology strategy, strengthen cybersecurity and support meaningful community outcomes, we'd love to hear from you

Criteria for Success

- Extensive experience managing technology operations,



including leading multidisciplinary teams and specialist service providers within a geographically dispersed organisation.
- Strong experience in technology service management, supplier management and continuous improvement.
- Demonstrated knowledge of infrastructure, cloud environments, networking, workplace technologies and cybersecurity operations.
- Proven ability to lead major incident responses, service recovery activities and stakeholder communications.
- Experience managing operational plans, budgets, risks, governance frameworks and performance reporting.
- Strong leadership, relationship-building and communication skills with the ability to work effectively across technical and business teams. Based on the leadership and relationship requirements of the position.
- A current National Police Check, NSW Working With Children Check and/or QLD Blue Card
- Current drivers licence and the ability to undertake occasional travel as required.

Highly Regarded

- Qualifications in Information Technology, Engineering, Business, Service Management or a related discipline.
- ITIL, Microsoft, cloud, networking or cybersecurity certifications.
- Experience within employment services, vocational education or another regulated setting.
- Knowledge of ISO/IEC 27001 and Right Fit For Risk frameworks.

Why work for ETC

We pride ourselves on offering a positive work culture and environment for employees to achieve their best. We offer a broad range of benefits including;

- Above Awards and competitive salaries
- Salary packaging to increase your take home pay
- An extra week of paid leave after 5 years of service
- A variety of flexible working arrangements on offer to suit indiv

📌 Manager, Information Technology Services (Brisbane)
🏢 Enterprise & Training Company
📍 Brisbane