Corporate Digital Services (CDS) Branch

Corporate Digital Services (CDS) is responsible for enabling effective operation and transformation of the department through the delivery and management of corporate digital products, platforms and services. The branch partners with corporate business areas and portfolio entities to understand business needs, shape digital solutions and deliver connected, reliable and secure technology experiences for employees. CDS provides strategic leadership across corporate technology, including enterprise business systems, business applications, digital workplace technologies and employee-facing platforms. It brings together business product management, enterprise architecture, demand and portfolio management to ensure technology investment is aligned with business priorities, delivers value and supports continuous improvement. The branch is focused on strengthening the employee experience, improving business processes, enabling collaboration and productivity, and ensuring corporate technology is sustainable, well-governed and fit for the future. Through strong partnerships with business stakeholders, technology providers and other areas of the department, CDS enables better ways of working and contributes to improved outcomes for Victorian students.

Key platforms and applications

- Oracle
- Salesforce
- ServiceNow
- Microsoft 365
- SharePoint
- Power Platform
- Brief Connect
- Canvas LMS
- Atlassian
- Lucid
- Grammarly

The Prospect

The Platform Architect (Salesforce) is responsible for defining and governing the technical architecture, design and evolution of the department's Salesforce platform and associated capabilities.



The role provides specialist technical leadership and architectural guidance to ensure Salesforce solutions are scalable, secure, sustainable and aligned with enterprise architecture, technology standards and business needs. Working closely with the Solution Architect, Platform Manager, Product Managers, business stakeholders and delivery partners, the role ensures Salesforce is designed and implemented effectively, maximises the use of platform capabilities and maintains the integrity of the platform over time.

What you'll do

Platform architecture and design

- Define and maintain Salesforce platform architecture, design principles, standards and technical patterns.
- Provide technical leadership across Salesforce solutions, configurations, customisations and enhancements.
- Ensure solutions use Salesforce capabilities effectively and follow platform best practices.
- Guide decisions relating to platform configuration, data models, workflows, automation and application design.
- Assess proposed designs and provide technical recommendations.

Technical governance and assurance

- Ensure Salesforce solutions align with enterprise architecture, technology standards and approved design principles.
- Review and assure technical designs, configurations and customisations.
- Ensure security, privacy, identity and access management,



data protection and compliance requirements are addressed.
- Identify architectural risks, technical debt, unnecessary customisation and opportunities for simplification.
- Contribute to Design Authority and architecture governance processes.

Platform integration and interoperability

- Define and guide Salesforce integration patterns and technical interfaces with other enterprise platforms and applications.
- Ensure Salesforce operates effectively within the Department's broader technology ecosystem.
- Work with integration and data specialists to ensure secure, reliable and sustainable data exchange.
- Consider dependencies across platforms, applications and technology services.

Platform lifecycle and evolution

- Provide architectural direction for platform upgrades, releases, enhancements and modernisation.
- Identify opportunities to improve platform capability, scalability, performance and maintainability.
- Guide the adoption of new Salesforce capabilities and emerging technologies.
- Ensure architectural decisions support the long-term sustainability and evolution of the platform.

Stakeholder and delivery engagement

- Work with the Solution Architect to ensure Salesforce design aligns with end-to-end solution architecture.
- Partner with the Platform Manager on platform strategy, technical health and operational considerations.
- Work with Product Managers to translate business priorities into appropriate Salesforce capabilities.
- Provide technical guidance to developers, administrators, delivery teams and suppliers.
- Ensure technical designs are clearly documented and understood by relevant stakehold

📌 Platform Architect (Melbourne)
🏢 Department Of Education
📍 Melbourne