Service and Operations Manager - Forklifts Hyworth Forklifts is proudly celebrating 20 years as a trusted specialist in forklift hire, sales and service across Sydney's warehouse and logistics sector. Established in 2006, we run a modern fleet including lithium electric counterbalance forklifts, reach trucks, walk-behinds, LPG forklifts and pallet movers.

Our business is growing strongly, and we're creating a current senior role to lead our service operation.

About us Hyworth Forklifts is proudly celebrating 20 years as a trusted specialist in forklift hire, sales and service across Sydney's warehouse and logistics sector. Established in 2006, we run a modern fleet including lithium electric counterbalance forklifts, reach trucks, walk-behinds, LPG forklifts and pallet movers.

Our business is growing strongly, and we're creating a new senior role to lead our service operation.

About the role You'll run our workshop and field service team day to day. You'll set the priorities, back up the mechanics on technical issues and make sure every machine goes out right.

It's a leadership role first, but you're still a forklift tech at heart and happy to grab the tools when the job needs it.

The role is based in our Prestons workshop, with occasional site visits to support our field mechanics when needed.

Start date: late January 2027.

What you'll do Workshop and field service

Lead, support and develop our in-house mechanics and contractors

Set and manage workshop priorities and job scheduling

Manage field service enquiries, breakdowns and repairs across Sydney

Be the first point of contact for technical questions and fault-finding

Handle technical issues with machines in transit, working with our rental coordinator

Quality and approvals





Quality-check machines before they go out to customers

Review and approve job cards and field service work orders

Maintain service records and the servicing schedule for our hire fleet

Planning and coordination

Work with our sales team to set realistic ready dates for sold and hired machines

Manage spare parts stock and work with suppliers on technical issues

Safety

Make sure all equipment meets safety and regulatory standards

Promote a safe workshop through training and clear procedures

Reporting and improvement

Report workshop costs and revenue at our weekly sales and operations meeting

Keep workshop procedures up to date and suggest better ways of working

About you

Trade qualified in a relevant field, such as forklift, diesel, heavy vehicle, automotive or auto electrical

Strong forklift industry experience, with solid mechanical, hydraulic and electrical knowledge

Experience leading or supervising a team of technicians, or ready to step up into management

Confident making technical calls and solving problems under pressure

Excellent communication skills with staff, customers and suppliers

Comfortable using job management software and basic computer systems

Current Australian driver's licence; High Risk Work Forklift Licence (LF) highly regarded

Full working rights in Australia

Strong commitment to safety, with a proactive and reliable work ethic

What's on offer

$110,000 – $120,000 base salary (based on experience) + superannuation

Performance bonus program

Laptop and mobile phone

Flexible salary packaging, including novated vehicle leasing for eligible employees

A senior role with real ownership, working directly with the director

Be part of a growing, established business

Loyalty reward: a $5,000 fully funded dream trip after 5 years of continuous service

📌 Service and Operations Manager (Sydney)
🏢 Hyworth Forklifts
📍 Sydney