Business Solutions Administrator (Salesforce)

- Melbourne (preferred hybrid), Sunshine Coast, Brisbane North, or fully WFH (Sydney)
- Up to $120K + Super + salary packaging options available

The Organisation

Our client is a highly regarded community and support services provider dedicated to delivering high-quality care and service provision across Australia. Experiencing ongoing digital transformation and platform growth, they offer a collaborative, contemporary ICT environment focused on leveraging technology to empower operational success and client outcomes.

The Role

Reporting to the General Manager ICT and receiving technical guidance and coaching from the Business Solutions Architect, the Business Solutions Administrator provides hands-on administration, configuration, testing, data quality, and operational support across the Salesforce platform.

You will play a vital role during implementation by converting business requirements into maintainable, high-quality solutions, before transitioning into the primary day-to-day administrator post go-live.

Key responsibilities include:

- Salesforce Administration & Configuration: Managing user access, security roles, page layouts, custom objects, and declarative automation (Flows).
- Data Quality & Management: Executing data imports, cleansing, duplicate management, and routine reconciliation checks.
- Testing & Release Governance: Carrying out controlled testing, documentation, and deployment in line with approved change management standards.
- User & Application Support: Delivering timely incident resolution and user support for Salesforce while providing secondary support for broader business applications.
- Technical Escalation:



Identifying and escalating material architecture, integration, security, and developer-level requirements to the Business Solutions Architect.

- Salesforce Administration & Configuration: Managing user access, security roles, page layouts, custom objects, and declarative automation (Flows).
- Data Quality & Management: Executing data imports, cleansing, duplicate management, and routine reconciliation checks.
- Testing & Release Governance: Carrying out controlled testing, documentation, and deployment in line with approved change management standards.
- User & Application Support: Delivering timely incident resolution and user support for Salesforce while providing secondary support for broader business applications.
- Technical Escalation: Identifying and escalating material architecture, integration, security, and developer-level requirements to the Business Solutions Architect.

About You

To be successful in this role, you bring strong technical Salesforce administration capabilities paired with a user-focused, collaborative approach.

You will ideally possess:

- Proven background administering Salesforce or a comparable enterprise business application (user management, security, configuration, reports, declarative automation).
- Salesforce Certified Administrator credential,



or a clear commitment to achieve certification within an agreed timeframe.
- Practical expertise in data management, including cleansing, imports, duplicate control, and data reconciliations.
- Solid understanding of privacy principles, least-privilege security access, and controlled testing/release processes.
- Clear, patient, and user-focused communication skills, with the ability to engage effectively with both technical and operational stakeholders.
- Desirable Attributes: Certifications in Platform App Builder, Field Service, or Experience Cloud; exposure to Health Cloud, MAICA, CPQ, or community/aged care/NDIS environments; and the ability to clear an NDIS Worker Screening Check.

- Proven background administering Salesforce or a comparable enterprise business application (user management, security, configuration, reports, declarative automation).
- Salesforce Certified Administrator credential, or a clear commitment to achieve certification within an agreed timeframe.
- Practical expertise in data management, including cleansing, imports, duplicate control, and data reconciliations.
- Solid understanding of privacy principles, least-privilege security access, and controlled testing/release processes.
- Clear, patient, and user-focused communication skills, with the ability to engage effectively with both technical and operational stakeholders.
- Desirable Attributes: Certifications in Platform App Builder, Field Service, or Experience Cloud; exposure to Health Cloud, MAICA, CPQ, or community/aged care/NDIS environments; and the ability to clear an NDIS Worker Screening Check.

The Offer & Location

📌 Business Solutions Administrator (Melbourne)
🏢 Lawson Delaney
📍 Melbourne