ABOUT THE COMPANY Join a well‑established organisation with a strong reputation for delivering exceptional customer experiences and building long‑lasting client relationships.

With a collaborative culture and a genuine focus on continuous improvement, this business offers the opportunity to work alongside an experienced and supportive team who take pride in delivering great outcomes for their customers.

This is a fantastic opportunity to join a welcoming team where your ideas are valued, your contribution makes a difference and you'll be encouraged to take ownership of your work

ABOUT THE ROLE An exciting opportunity has become available for an experienced Client Relationship Manager to join a supportive team based in Melbourne CBD on an initial six-month fixed‑term contract, with potential to extend for a further six months.

Must be immediately available to commence the role

Working closely with an experienced team, you'll be responsible for managing an established portfolio of valued clients, building strong relationships and ensuring customers receive an exceptional level of service.

This isn't a traditional sales role Instead, you'll focus on nurturing existing relationships, managing customer enquiries and escalations, supporting retention and working collaboratively with internal teams to deliver positive outcomes.

We're looking for someone who genuinely enjoys speaking with customers, thrives in a busy environment and isn't afraid to pick up the phone and get things moving

DUTIES

Act as a key point of contact for an established portfolio of clients

Build and maintain strong customer relationships, delivering an exceptional level of service

Manage customer enquiries,



escalations and service‑related issues through to resolution

Work closely with internal teams to coordinate solutions and ensure positive customer outcomes

Monitor customer accounts, upcoming renewals and potential retention risks

Proactively identify opportunities to strengthen customer relationships and improve retention

Maintain accurate customer records, account information and activity within the CRM

Identify opportunities to streamline processes and improve the overall customer experience

Manage competing priorities while ensuring customer commitments are followed through

Support the wider team with relationship management and customer engagement activities

SKILLS & EXPERIENCE

Previous experience in customer service, account management, client relationship management or a similar customer‑facing role

Excellent communication skills with the ability to build rapport and establish trusted relationships

Experience using CRM systems, ideally Salesforce, although other systems will be considered

Confident managing customer enquiries, resolving issues and coordinating outcomes across different teams

Strong organisational skills with the ability to manage competing priorities

A proactive, solutions‑focused approach and willingness to take ownership





Comfortable picking up the phone and communicating with a variety of stakeholders

Strong attention to detail and confidence learning new systems and processes

A positive, outgoing personality with a genuine passion for delivering exceptional customer experiences

Above all, we're looking for someone who brings great energy, enjoys building relationships and is happy to roll up their sleeves and get involved

BENEFITS

Competitive salary of $90,000 + super, pro rata

Six‑month fixed‑term contract with potential to extend for a further six months

Melbourne CBD office location with excellent public transport connections

Monday to Friday working hours, 9am to 5pm

Join a friendly, supportive and experienced team

Work alongside an approachable leader who encourages independence and fresh ideas

Prospect to take ownership of an established client portfolio

Be part of a collaborative environment where your contribution is genuinely valued

Immediate start available

OUR RECRUITMENT PROCESS At Lotus People, we are committed to fostering diversity, equity and inclusion. We encourage applicants from all backgrounds to apply and will ensure a fair and equitable recruitment process.

Every application we receive is reviewed by a real person, never by AI. If your experience aligns with the requirements of the role, a consultant will be in touch within 2–3 business days for an initial phone screen. Shortlisted candidates will then proceed to a virtual interview with the consultant managing the role.

Additional information

6-month fixed‑term contract with potential to extend for a further 6 months

Melbourne CBD location | Mo

📌 Client Relationship Manager (Melbourne)
🏢 Lotus People
📍 Melbourne