Drive major customer transformation programs and deliver outcomes that matter. At

Blackwoods , we're looking for a

Customer Implementation Lead (Project Manager)

to lead the successful delivery of some of our largest customer growth and transformation initiatives. You'll work with customers, suppliers, and cross-functional teams to bring complex commercial deals to life, creating value for customers while driving business growth.

This is a permanent full-time opportunity at our Macquarie Park office for someone who enjoys solving problems, influencing stakeholders, improving processes, and delivering projects that make a real commercial impact.

What You’ll Be Doing

Leading end-to-end implementation of large customer partnership and transformation programs

Partnering with customers to understand their requirements and deliver successful outcomes

Managing project plans, risks, milestones, reporting, and business readiness activities

Working closely with Sales, Supply Chain, Customer Care, Category, IT and Senior Leadership teams to achieve project objectives

Identifying opportunities to improve processes, drive efficiencies, and enhance customer experience

Supporting change management activities and helping stakeholders navigate new ways of working

Driving continuous improvement initiatives that deliver measurable business and customer benefits

About You

You thrive in a fast-paced environment and enjoy bringing people together to achieve a common goal

You're commercially minded, solution-focused, and confident managing multiple stakeholders

Experience leading complex projects, transformation programs, or business improvement initiatives

Solid stakeholder engagement and relationship-building skills

The ability to identify problems,



develop practical solutions, and drive implementation

Experience working across multiple teams to deliver business outcomes

Strong communication, influencing, and presentation skills

A continuous improvement mindset with a passion for delivering results

What’s In It For You

Permanent Full-Time Role

with

competitive incentives

and access to

Wesfarmers Share Plans

Exclusive Team Member Discounts

across

Blackwoods, Workwear Group, Bunnings, Kmart, Target & Officeworks , plus a

FREE OnePass Membership

and access to discounted offers from over

400 retail partners

Health & Wellbeing Benefits , including

fitness benefits , access to our

Employee Assistance Program (EAP) , and wellbeing support for you and your immediate family

Growth opportunities & Development

with ongoing training, learning opportunities, and career pathways across the broader

Wesfarmers Group

Generous Leave Benefits , including

paid parental leave

and the option to purchase up to

4 weeks of additional annual leave .

Recognition & Rewards

through team celebrations, awards, incentive programs, and the opportunity to earn up to

$2,000

through our

Refer-a-Friend Program

Free Onsite Parking

and the opportunity to be part of a supportive, values-driven team culture

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

📌 Customer Implementation Lead (Sydney)
🏢 Blackwoods
📍 Sydney