Gordon Legal was founded in Melbourne in 2009 by Peter Gordon, following a career spent advocating for ordinary people and taking on powerful institutions. That commitment to fairness, access to justice and meaningful legal work continues to shape who we are today. We’re independent, progressive and prepared to challenge conventional thinking when there’s a better way of doing something. We value good ideas, initiative and people who genuinely care about the work they do. About the Role
For many people,
you'll be their first interaction with Gordon Legal . Our Client Intake Team is the first point of contact for people seeking legal help and plays an important role in ensuring enquiries are handled promptly, compassionately and accurately. We're looking for someone who can combine empathy and good judgement with explicit communication, robust organisation and reliable follow-through. What You'll Be Doing
Respond to new client enquiries by phone and digital channels
Listen carefully, ask the right questions and accurately capture information
Triage enquiries and refer eligible matters to the appropriate legal teams
Book appointments and manage timely follow-ups
Provide helpful referral information where Gordon Legal is unable to assist
About You
We’re looking for someone who brings: Experience in client service, intake, triage or a high-volume contact environment
A confident, warm and genuine phone manner
Empathy and the ability to communicate with people experiencing distress or uncertainty
Excellent attention to detail and written communication
CRM experience, with HubSpot experience highly regarded
Legal, medical, insurance or professional-services experience would be particularly relevant. Our Culture
We don’t see client intake as simply answering calls. You may be the first person someone speaks to when they're trying to understand whether they have a legal claim or what they should do next. We want clients to feel heard, respected and supported from their first interaction with Gordon Legal. Benefits
Hybrid working arrangements
24 weeks paid parental leave
5 days paid shutdown leave annually
4 days Health, Wellbeing, Religious or Cultural Leave
Employee Assistance Program (EAP)
Ongoing learning and professional development
Supportive and collaborative team culture
Genuine flexibility and work-life balance
Modern Melbourne CBD office
Opportunity to contribute to meaningful and impactful legal work
📌 Client Intake Consultant (Melbourne)
🏢 Gordon Legal
📍 Melbourne
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