Cnr Memorial Drive & Endeavour Boulevard, North Lakes, QLD, 4509, Australia

Job Category Technology, Process, Business Analysis

Employee Type Permanent (PERM)

Travel 10%

Manage Others No

3 Years Contact Name

Contact Phone .

Contact Email ***@autogeneral.com.au

About The Role Join A&G;'s C&A; Design and Delivery team as a Process Analyst in this this Permanent Full-Time opportunity. This is your chance to gain hands-on experience in a high-performing team while building valuable skills in process analysis, improvement, and change delivery.

As a Process Analyst, you'll play a vital role in mapping business processes and customer journeys across motor, home, and other claims operations. You'll work closely with stakeholders at all levels to gather insights, create clear process documentation, and identify opportunities for improvement that drive real business outcomes.

What you'll do:

Map and document processes:Create accurate business process maps using BPMN standards that bring clarity to complex claims operations

Drive improvement:Analyse existing processes, identify gaps, and recommend solutions that solve real business problems

Support change delivery:Work embedded in change delivery teams to ensure improvements are successfully implemented and adopted

Engage stakeholders:Facilitate workshops, gather information, and build relationships across the organisation to understand how work really gets done

Conduct impact analysis:Assess how changes affect other teams, processes, and systems to ensure smooth transitions

Deliver insights: Use data analysis to uncover improvement opportunities aligned with organisational strategy

What experience you’ll bring





Demonstrated experience in business process analysis and modelling (BPMN) - you've created As-Is/To-Be process maps and understand process mapping conventions

Strong stakeholder engagement skills - you're comfortable talking to people at all levels, facilitating workshops, and managing upwards with confidence

Excellent communication skills - both written and verbal, with strong attention to detail and accuracy

Data analysis capability - you can interpret data, identify patterns, and draw insights that inform recommendations

Team-focused attitude - you work well collaboratively and can also work autonomously when needed

Professional, "can do" attitude with genuine passion for solving business problems

Highly desirable:

Bachelor's degree in a relevant discipline (Business, IT, or similar) or equivalent industry experience

Understanding of the general insurance industry (claims operations, contact centre, or similar)

Formal business analysis qualification (IIBA, CBAP, Lean Six Sigma, or equivalent)

Experience working in change delivery teams or transformation programs What we value:

Curiosity and learning mindset:You ask great questions and want to understand the "why" behind processes

Pragmatism:You balance thoroughness with speed, knowing when "good enough" beats perfect





Resilience:You stay focused and productive when things get ambiguous or challenging

Adaptability:You're comfortable with change and can pivot when priorities shift

The advantages of working at A&G;

Adaptable Location – Work from our Toowong, Kawana or North Lakes offices.

Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.

Work flexibility - with options to work from home two days per week.

Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all the big stuff.

Employee discounts - You’ll receive discounts on Budget Direct insurance products.

Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.

Give back - our A&G; Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.

Take care of yourself - your wellbeing is significant to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.

Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.

Save money - We’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About Us Auto & Gene

📌 Process Analyst (North Lakes)
🏢 Auto & General
📍 North Lakes