About Us:

At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 5000staff and 600volunteer staff are committed to high quality services and care.

Uniting AgeWell provide a workplace culture based on the

B

E

S

T

philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion , and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org

Why choose Uniting AgeWell

Easy to access with public transport and free on/off site parking

Above award hourly rates

Salary packaging benefit up to $15,900 + $2,650 annually

Annual

Leave loading

Career pathways , education and training opportunities

Comprehensive Employee Assistance Program available 24/7 for our staff

Enhanced Parental Leave options

Location options - move within our Uniting AgeWell network (Victoria and Tasmania)

Not for profit, values-based organisation

About the role: We are looking for an organised and customer-focused

Administration Officer

to support our Home Care and Allied Health teams. Working Monday to Friday between

9:00am and 5:00pm , you will be responsible for delivering high-quality administrative support and helping ensure the efficient operation of our services.





As the first point of contact for clients, families, visitors and staff, you will play a vital role in creating a professional and welcoming environment while building positive relationships and delivering exceptional customer service at every interaction.

Key responsibilities include:

Providing exceptional customer service via phone, email and face-to-face interactions

Managing reception and high-volume incoming calls

Coordinating clinician schedules, client appointments and room bookings

Supporting Home Care and Allied Health teams with administrative functions

Taking minutes and preparing meeting documentation

Managing calendars, meeting room bookings and staff schedulesOrganising meetings, events and catering requirements

Maintaining accurate client records and databases

Assisting with billing, timekeeping and other administrative processes

Coordinating office supplies, mail and general office management activities

Supporting managers and teams with various administrative projects and priorities

About You You are highly organised, proactive and thrive in a busy environment. You enjoy building positive relationships and take pride in delivering exceptional service and support.

This is the ideal opportunity for someone who enjoys variety, takes initiative,



and is passionate about making a genuine difference in the lives of older people.

To succeed in this role, you will bring:

Previous experience in administration, reception or office management

Exceptional customer service skills

Strong verbal and written communication skills

Excellent organisational and time management abilities

Experience taking meeting minutes and preparing professional documentation

Confidence coordinating meetings, events and catering arrangements

Strong problem-solving skills and the ability to think proactively

The initiative to work independently while contributing positively to a team environment

Experience managing competing priorities in a quick-paced environment

High-level computer skills across Microsoft Office programs

Experience using AlayaCare and the My Aged Care (MAC) Portal (desirable but not essential)

Experience working within community aged care, health, allied health or a similar sector (highly desirable)

Experience supporting multidisciplinary clinical teams (desirable)

Knowledge of medical reception or healthcare administration (desirable)

A genuine passion for client engagement and supporting older people to achieve their goals

Essentials for working in Aged Care:

A current Working With

Children Check card

Current and ongoing flu vaccinations

Australian working rights

Ability to pass a national police clearance and NDIS Clearance

Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

Adminstration Officer (Community Hubs) PD.pdf

For more information ple

📌 Administration Officer (Geelong)
🏢 Uniting AgeWell
📍 Geelong