Campus Experience Coordinator - Point Cook Be the face of Contour on campus. Turn every interaction into a moment of care and connection.

We are looking for an enthusiastic team member to join us at our Point Cook campus in a part-time, on-site role (under 38 hours per week, across Monday, Tuesday and Saturday).

As part of our Service Team, you’ll welcome students and parents, provide prompt and friendly support, and help keep our campuses running smoothly. From handling enquiries to ensuring classrooms are ready, you’ll make every Contour visit a positive and memorable experience.

Perfect for people-lovers who thrive in fast-paced environments and want to make a real impact in a mission-driven education company.

This isn’t just customer service - it’s creating an environment where students feel supported, valued, and inspired to learn.

Who We Are Contour was founded in 2020 by students who saw that the quality of your education was basically a lottery. Teachers stretched thin by the system, learning materials that diverse from school to school, and support that stopped the moment you left the classroom.

We began with 5 students in a room. Today 15,000+ students have trusted Contour as their academic partners, and we've grown to 500+ team members across 10 campuses in Australia. In 2025 we ranked #8 on the AFR Fast 100 of fastest-growing companies.

We've produced hundreds of 99+ ATARs, tutored the world-record UCAT scorer, and placed 850+ students into medical and dental schools across Australia.

Contour is made up of three brands:

Contour Education - academic performance in high school

Contour MedPrep - entry into medical and dental schools

Contour TestPrep - entry into selective and scholarship schools

Contour is built by students, for students.

What You Will Do

Be the first point of contact for student and parent enquiries - in person, online, and over the phone





Greet and assist families on campus with warmth, professionalism, and care

Support students during class times and ensure their experience runs smoothly

Manage scheduling, rescheduling, invoicing, and general queries with accuracy

Keep campuses organised - from classrooms and reception to resources and stock levels

Handle daily admin tasks such as record-keeping, printing, and basic operational support

Troubleshoot minor issues and elevate where needed

Maintain tidy systems and accurate documentation

Share ideas to improve campus service and student experience

What You Will Bring We’re looking for genuine, people-focused communicators who bring energy, empathy, and reliability.

You’ll thrive if you bring:

Warmth and care for families - you love helping others

Energy and enthusiasm - you bring positive vibes to campus

Excellent communication - clear, confident, and friendly

Proactive mindset - you take initiative and find solutions

Attention to detail - you keep things running smoothly

Reliability and commitment - families count on you

Experience that helps

Previous experience in customer service, hospitality, retail, or call centres

Familiarity with the VCE system or having been a VCE graduate yourself

Currently studying or holding a degree in Commerce, Business, or related field

Why You Will Love It

Flexible working environment with on-campus engagement

Monthly wellbeing allowance + Employee Assistance Program (EAP)

Personalised mentorship, training, and feedback to strengthen communication and service skills

A fun, fast-paced environment where no two days are the same

Career growth opportunities in a rapidly expanding education company

Work that truly matters - helping students and families feel supported every step of the way

Competitive hourly rate ($30 per hour + super) plus flexibility, extra leave, EAP access, and lifestyle perks.

📌 Campus Experience Coordinator (Melbourne)
🏢 Contoureducation
📍 Melbourne