MCG Computer Australia is a Managed Service Provider (MSP) delivering IT support, cloud solutions, cybersecurity and business systems integration services to a diverse client base across Melbourne. We specialise in managing modern IT environments, including Microsoft 365, cloud and SaaS platforms, endpoint management and integrated CRM ecosystems.

About the role We are seeking a skilled and motivated IT Support & Test Engineer to join our team. This role involves a combination of system testing, hands‑on IT support and business application support, ensuring the functionality, performance, reliability and security of client systems and integrated platforms.

The successful candidate will be involved in developing and executing test plans, identifying and documenting system defects, validating system changes and integrations, troubleshooting technical issues and supporting cloud‑based and business applications across multiple client environments.

Key Responsibilities

Develop, execute and maintain test plans, test cases and test scripts across multiple systems and environments

Perform system, integration, regression, and user acceptance testing (UAT) to validate functionality and performance

Identify, reproduce, document and track system defects and functionality issues, and assist with verification following remediation

Provide Level 1-2 IT support, including troubleshooting hardware, software, network, and cloud‑related issues

Administer and support Microsoft 365, Microsoft Intune, Microsoft Entra ID and Microsoft Azure services, including endpoint management, user access, security policies, application deployment and troubleshooting

Install, configure, test and maintain desktops, operating systems and business applications





Monitor and manage client systems using RMM tools such as Datto RMM

Test and validate SaaS‑based solutions and system integrations, including email filtering, SaaS backup, security monitoring, endpoint protection and security awareness platforms

Work with Zoho CRM Suite (including Zoho CRM, Zoho Desk, and related applications) to support users, test workflows, and troubleshoot functionality

Assist in Zoho CRM integrations with third‑party applications and internal systems, ensuring data flow and system functionality

Create and maintain technical documentation, including test plans, test cases, test results, SOPs and knowledge base articles

Collaborate with internal teams and stakeholders to support system improvements and ensure alignment with business requirements

Selection Criteria

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience

Minimum of 1 year's hands‑on professional experience in system and software testing, including technical IT support

Strong understanding of software and systems testing methodologies, including system testing, integration testing, regression testing, and UAT

Ability to investigate, reproduce, diagnose, and document system and application issues

Hands‑on experience supporting Microsoft 365 environments,



including Exchange Online, SharePoint, Teams, and cloud‑based applications

Hands‑on experience with Microsoft Intune, including device enrolment, configuration profiles, compliance policies, application deployment, and endpoint troubleshooting

Experience working with Zoho CRM Suite and exposure to CRM customisation or integrations

Familiarity with RMM tools such as Datto RMM, Kaseya, or similar platforms

Experience supporting or testing SaaS solutions, including backup, security, or monitoring systems

Strong troubleshooting and analytical skills with the ability to diagnose and resolve complex technical issues

Excellent written and verbal communication skills, with the ability to explain technical concepts to non‑technical users

Ability to manage workload, prioritise tasks, and work both independently and collaboratively within a team

Experience working within a Managed Service Provider (MSP) workplace, supporting multiple client environments and service delivery models

Hands‑on exposure to Zoho CRM Suite (e.g., Zoho CRM, Zoho Desk), including workflow automation, customisation, and system integrations, or experience with a similar CRM solution

Experience integrating Zoho applications with third‑party platforms using APIs, webhooks, or automation tools (e.g., Zoho Flow or similar)

Familiarity with remote monitoring and management tools such as Datto RMM and Kaseya, including system monitoring, alerting, and automation

Exposure to testing and supporting managed security and SaaS solutions, including email filtering, SaaS backup, and endpoint protection platforms

Understanding of cybersecurity bes

📌 IT Support (Melbourne)
🏢 MCG Computer Australia
📍 Melbourne