Brief Description

At The IRONMAN Group, our purpose is clear: to inspire people to unlock their greatest potential through sport, pushing beyond limits to become the fullest expression of human achievement. Through our BE ICONIC vision, we are building the most loved brands, producing the world’s most inspiring events, and fostering deeply engaged communities that change lives. We aim to empower over a million athletes to cross a finish line each year and inspire a billion people worldwide through the power of the human spirit.

Brief Description

At The IRONMAN Group, our purpose is clear: to inspire people to unlock their greatest potential through sport, pushing beyond limits to become the fullest expression of human achievement. Through our BE ICONIC vision, we are building the most loved brands, producing the world’s most inspiring events, and fostering deeply engaged communities that change lives. We aim to empower over a million athletes to cross a finish line each year and inspire a billion people worldwide through the power of the human spirit.

The Opportunity

The Operations Manager is responsible for the overall event planning and delivery of a portfolio of events including operational efficiency, athlete experience planning, stakeholder and community engagement and financial management.

Key Responsibilities

- Lead end-to-end event operations, including the planning, delivery and post-event review of assigned events.
- Develop and manage event project plans, timelines, milestones and progress reporting to ensure operational deliverables are completed on schedule.
- Prepare and maintain operational documentation, including event plans, operations manuals, schedules, site plans,



course maps and other event delivery materials.
- Manage suppliers and contractors, including defining requirements, procurement, coordination, service agreements and delivery oversight.
- Lead event logistics planning, including transport, vehicles, equipment, infrastructure, event build, event delivery and pack-down requirements.
- Develop and implement event signage and branding plans in collaboration with Marketing, Partnerships, Creative and other relevant teams.
- Ensure events are delivered safely and compliantly by applying appropriate Workplace Health and Safety, risk management and incident management systems and processes.
- Prepare, communicate and maintain risk and compliance documentation, including risk registers, emergency management plans, contingency plans and required permits or consents.
- Manage event operating expenditure within approved budgets, monitor forecasts and make appropriate cost-prioritisation decisions.
- Build and maintain effective stakeholder relationships with communities, suppliers and other partners to secure ongoing support for events.
- Develop and deliver stakeholder engagement and community consultation plans, including managing event-related impacts on residents, businesses and local communities.
- Lead the Operations team during event delivery, providing clear direction,



allocating responsibilities and supporting effective decision-making.

Culture

- Contribute to a positive, inclusive, and respectful team workplace by demonstrating professionalism, accountability, and collaboration in all interactions.
- Embrace IRONMAN’s BE ICONIC mindset by bringing an athlete-first perspective, taking ownership of work, and showing pride in delivering exceptional experiences.
- Communicate openly and constructively with teammates and cross-functional partners to support efficient execution and problem solving.
- Demonstrate adaptability and a continuous improvement mindset, learning from each event and contributing ideas to improve processes and experiences.
- Act as a culture carrier onsite and offsite, recognizing that individual behaviors directly shape the athlete, volunteer, and team experience.

Qualifications & Experience

- At least three years’ experience in event operations or event management, ideally involving large or complex events.
- A relevant qualification in Event Management or a related field is advantageous, although substantial industry experience may be accepted instead.
- Demonstrated experience in health and safety compliance, budget management, and community and stakeholder engagement.
- Advanced proficiency in the Microsoft Office suite, with CAD or mapping software experience considered desirable.
- Strong written and verbal communication, problem-solving and organisational skills.
- Proven ability to manage competing priorities, perform under pressure and meet deadlines.
- Flexibility to work weekends during event delivery periods and travel within Australia and, when required, New Zealand.
- Manual D

📌 Operations Manager (Melbourne)
🏢 The IRONMAN Group
📍 Melbourne