City FM Australia is seeking a customer service representative to join a fast-paced team supporting Coles and other partners. This is a full-time 6-month fixed-term role, working Monday to Friday between 7am and 7pm on a rotating roster. You will handle a high volume of inbound and outbound calls, resolve issues, capture data to KPI targets, and deliver exceptional service by building rapport with customers and internal teams. On-site training is provided with free in office parking.