Ever Nimble is excited to present an chance for two (2) IT Support Technician's to join the Reactive Support team in our Port Melbourne office. This is a great opportunity for individuals that are looking to gain more experience to join a forward-thinking and supportive company.

So, who are we? Ever Nimble was recently named

Overall Partner of the Year (APAC) at Canalys Forums 2025 , ranked

No. 12 overall at the TechPartner Fast50 Awards , and previously named the

#1 Fastest-Growing MSP globally

and earned the title of

MSP of The Year 2023 We have reached these amazing goals by doing IT a little differently. We’re not your typical IT provider that stays behind a keyboard. Customer communication is important to us, whether face-to-face or over the phone, as we really like to integrate into our customer's businesses to truly understand how they work. We excel at uniting teams, streamlining processes, and delivering reliable infrastructure solutions. Our presence spans Swansea (UK), Calgary (CAN), Melbourne (AUS), Gold Coast (QLD), and our HQ located in Perth (AUS). Our commitment lies in keeping our clients well-informed, effectively managing priorities, and executing tasks with the utmost care, pride, and ownership. We are in search of a candidate who will embrace our robust approach to customer support and align with our core values. We also make sure that we are providing the same level of care and support to our internal teams.

Ever Nimble officially became certified as a 'Great Place to Work' in 2022,



and was named in Australia’s Best Workplaces™ in Technology for 2023. Benefits and perks of being an EN Team Member:

Great work workplace and team; Experienced tech experts to learn from; Opportunities to grow and develop; Team member discounts on IT Equipment purchased from ; Rewards and incentives for performance and training; Opportunities to travel for work; Paid birthday leave; Generous Work From Anywhere allowance; We support flexible working; About you:

1 - 2 years (minimum) of experience in IT support is required for this role; Existing helpdesk (ideally MSP) experience is highly desirable; Experience supporting the mining industry is highly desirable; Familiarity with hardware components including laptops, desktops, servers, storage devices, and network devices; Ability to work independently and manage multiple tasks simultaneously; Solid problem-solving skills and attention to detail; Excellent communication skills, both verbal and written; Ability to travel to client sites as needed (via company Uber account). About the role: As part of our award-winning support desk team,



you’ll provide awesome first and second-line tech support to our incredible customers; Support hardware equipment including laptops, desktops, servers, storage devices, and network devices; Support a vast array of software across many industries; Handle on-site visits for troubleshooting, maintenance, and repairs; Escalate issues to Senior Technicians or vendors when necessary; Maintain knowledge of the latest hardware and software trends and technologies. Customer Service is key: Customer confidence; we communicate with our clients in person and on the phone; Ability to communicate effectively and efficiently, with the ability to provide advice to non-technically minded customers; Responding in a timely manner to service issues and requests; Proactive problem-solver with attention to detail.

The tech you will be exposed to:

Microsoft 365 Active Directory Fortinet Firewalls & Networking Automation tools All types of IT hardware Important:

This position is based in the Melbourne metropolitan area and is a full-time role, working a Monday to Friday roster on a 6-month fixed-term contract. Your application will include the following questions: How many years' experience do you have in the IT industry? Which of the following statements best describes your right to work in Australia? Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop? Do you have customer service experience? Do you have technical support experience? How much notice are you required to give your current employer? What can I earn as an IT Support Technician

📌 IT Support Technician (Melbourne)
🏢 Ever Nimble
📍 Melbourne