Sitro Group Australia is seeking a

Customer Service Representative

to join our team at our Mount Waverley, Victoria location. This is a

full-time position

where you will be the voice of our company, providing exceptional support to our customers through inbound and outbound calls. As a Customer Service Representative, you will play a vital role in building strong customer relationships, resolving queries efficiently, and representing our brand values with professionalism and enthusiasm. This position is instrumental in ensuring customer satisfaction and loyalty, directly contributing to the success and reputation of Sitro Group Australia.

Key responsibilities

Handling inbound customer enquiries via telephone in a professional and courteous manner

Providing accurate information about products and services to address customer questions and concerns

Processing customer requests, orders, and transactions whilst maintaining accuracy and attention to detail

Documenting customer interactions and maintaining detailed records in our systems

Resolving customer complaints and issues promptly, working towards satisfactory outcomes

Following established procedures and quality standards to ensure consistent service delivery

Identifying opportunities to upsell or cross-sell products and services where appropriate

Collaborating with other team members and departments to resolve complex issues

Meeting performance targets including call handling time, customer satisfaction ratings and sales goals

Staying informed about company products, services, policies and procedures through ongoing training

What we're looking for

Excellent verbal communication skills with the ability to articulate clearly and professionally

Strong listening skills and empathy when dealing with customer concerns





High level of customer service orientation with a genuine desire to help customers

Ability to multitask effectively and manage time efficiently in a quick-paced environment

Proficiency with computer systems and customer relationship management (CRM) software

Problem-solving abilities with sound judgement in resolving customer issues

Patience and resilience when handling challenging situations or difficult customers

A positive attitude, reliability and commitment to meeting performance expectations

Previous customer service experience is highly desirable

Flexibility to adapt to changing priorities and business needs

What we offer Sitro Group Australia is committed to creating a supportive and engaging workplace where our employees can thrive. We offer ongoing professional development and training opportunities to help you advance your career. Our team environment is collaborative and inclusive, where your contributions are valued and recognised. We provide access to employee assistance programmes and promote a healthy work-life balance. Our location in Mount Waverley is easily accessible with convenient parking facilities. We believe in rewarding hard work and dedication with performance incentives and opportunities for career progression within our organisation.

About us Sitro Group Australia is a dynamic and customer-focused organisation committed to delivering high-quality products and services to our clients across Australia. With a strong reputation for excellence and innovation, we pride ourselves on building lasting relationships with our customers through outstanding service and support. Our team is dedicated to continuous improvement and creating a positive workplace culture where employees are empowered to succeed. At Sitro Group Australia, we value integrity, professionalism and a genuine commitment to customer satisfaction in everything we do.

📌 Customer Service Representative (Melbourne)
🏢 Sitro Group Australia
📍 Melbourne