Are you an experienced Customer Service professional who thrives in a fast-paced environment and enjoys building strong customer relationships? We are seeking a proactive and detail-oriented Customer Service Officer to join a supportive and collaborative team.
In this role, you'll be the key point of contact for customers, ensuring every interaction is handled with professionalism, efficiency, and care. If you enjoy problem-solving, managing multiple priorities, and delivering outstanding customer experiences, we'd love to hear from you.
About the Role As a Customer Service Officer, you will play a vital role in supporting customers and internal teams by managing orders, responding to enquiries, and ensuring seamless communication throughout the customer journey.
Key Responsibilities
Process customer sales orders accurately using SAP
Provide customers with updates regarding stock availability, pricing, delivery delays, and estimated arrival times
Follow up with customers before and after service delivery
Respond to product, order,
and delivery enquiries via phone and email
Manage repair and credit enquiries from existing customers
Generate daily sales order reports and other reports as required
Liaise with freight providers to coordinate deliveries
Monitor and check stock availability to support customer requirements
About You
Previous experience in a customer service role within a product-based environment
Robust communication and relationship-building skills
Excellent organisational skills with the ability to manage competing priorities
High attention to detail and accuracy
A proactive and team-focused approach
Experience using SAP and Microsoft Office (highly regarded)
What's on Offer?
Hybrid working arrangement – work from home up to 2 days per week after completing probation
Supportive and close‑knit team environment
Positive workplace culture with regular team activities