The Virgin Way

At Virgin Active, our people are our special sauce. We create experiences that members remember — and that starts with you. In this role, you bring energy, ownership and personality to every interaction. You take pride in what you do, support your team, and play your part in delivering a club experience that feels premium, welcoming and consistent — every member, every time. The impact you’ll make

You are on the frontline of the member experience. You show up, take ownership and deliver your role to a high standard — supporting your team, your manager and your club to perform at its best. What success looks like

Success in this role comes from showing up consistently across five key pillars: People Contribution

You contribute to a positive, high-performing team. Key accountabilities include

Show up with a positive attitude and strong work ethic

Take accountability for your role and responsibilities

Support your teammates and contribute to a strong team culture

Be open to feedback and continuously improve

Communicate clearly and respectfully

Actively contribute to a safe and respectful workplace, free from bullying, harassment and discrimination

Commercial Awareness

You understand how your role impacts club performance. Key accountabilities include

Deliver your role in a way that supports revenue and retention

Promote products, services or experiences where appropriate

Work efficiently and productively during your shift

Understand how your actions contribute to club success

Operational Excellence

You deliver your role safely, consistently and to standard. Key accountabilities include

Follow all club processes, systems and safety requirements





Complete tasks accurately and on time

Maintain a clean, safe and well-presented environment

Be reliable, organised and prepared for your shift

Raise issues early and take action where appropriate

Service Excellence

You deliver a premium member experience, every time. Key accountabilities include

Create welcoming, friendly and qualified interactions with members

Be proactive in helping members and solving problems

Respond positively to feedback and service opportunities

Role model great service behaviours

Contribute to a seamless member journey across the club

Functional Excellence — Cleaning and Presentation

You keep our club feeling fresh, clean and member-ready by taking ownership of deep cleaning, routine checks and quick responses to presentation issues throughout the day. Key accountabilities include

Maintain high presentation and cleanliness standards across all member areas, including changerooms, toilets, showers, gym floor, studios, pool surrounds (if applicable) and shared spaces.

Perform routine hands-on cleaning duties, including cleaning and sanitising toilets, basins, showers, mirrors, benches, floors, touchpoints and other surfaces.

Sweep, mop, vacuum, wipe down and spot-clean floors, equipment and surfaces throughout the shift as required.





Safely use approved cleaning chemicals, products and equipment in accordance with training, instructions and safety procedures.

Remove rubbish, replace bin liners and maintain clean and hygienic waste disposal areas.

Respond promptly to spills, mess, bodily fluids and other hygiene or presentation issues, following the appropriate cleaning and safety procedures.

Complete scheduled cleaning, deep-cleaning and reset routines consistently and to the required standard.

Support smooth class changeovers by cleaning, resetting and preparing studios, equipment and shared spaces so they are ready and on time for the next session.

Proactively identify and action cleaning, maintenance and presentation issues before they impact the member experience.

Follow all chemical handling, PPE, hygiene, safety and operational procedures.

Work efficiently across each shift to maintain consistently high standards of cleanliness and presentation throughout the day.

Take pride in the details — noticing what others might miss and taking action without needing to be asked.

Work closely with all departments to maintain a clean, safe and well-presented environment and support a seamless member experience.

To land this gig… and your ongoing mindset

You have >1 year of relevant experience and flexibility to work a non-traditional schedule.

You have aligned experience. You know what it’s like to work with a high-profile consumer brand and thrive on keeping environments immaculate and operations running like clockwork. You may also have some experience in cleaning, housekeeping or maintaining high presentation s

📌 Cleaner (Melbourne)
🏢 Virgin Active
📍 Melbourne