If you’re an experienced Level 2 tech who loves solving problems, working with clients and being part of a team that actually enjoys working together, this could be a great next step. We’re working with a growing Australian Managed Service Provider looking for an

IT Systems Support Engineer (Level 2)

to join their Castle Hill team. This isn’t a role where you’ll be stuck doing the same tickets day after day. You’ll work across a broad mix of clients, technologies and environments, troubleshoot the interesting stuff, and have experienced engineers around you when things get complex. Important:

This is an

office-based role in Docklands, 5 days per week . If you’re looking for a hybrid or remote position, this one won’t be the right fit. Level 2 IT Support Engineer

Docklands | Full-Time | 5 Days Onsite Ready for your next move in IT?

Why you’ll want to work here

Join a growing MSP with plenty happening

Work across a broad range of clients, systems and technology

Genuine opportunities to develop your technical skills and career

Work alongside experienced engineers and technical specialists

A team that works hard, helps each other out and has a laugh along the way

Permanent, full time position with a competitive salary package

What you’ll be doing

As one of the Level 2 Engineers, you’ll be a key part of the support team, taking ownership of escalated and more complex technical issues and making sure clients receive a great experience along the way. Day to day, you’ll: Troubleshoot and resolve Level 2 support tickets across Microsoft, cloud, server and network environments

Support clients remotely, over the phone and occasionally face-to-face

Manage your tickets from start to finish and keep clients updated along the way





Troubleshoot Microsoft 365, Azure AD, Active Directory, Windows Server, DNS and DHCP

Work across networking, connectivity, firewalls and IP troubleshooting

Support Azure, Intune and mobile device environments

Assist with backups, disaster recovery and business continuity solutions

Work with Senior Engineers and technical specialists on escalations and trickier issues

Keep client documentation and knowledge-base information accurate and up to date

Get involved in project work and broader technical initiatives where required

What we’re looking for

You don’t need to know absolutely everything, but you do need solid experience and the confidence to troubleshoot rather than simply follow a script. Ideally, you’ll bring: Min 6 months on the Service Desk years' IT support experience, ideally within an MSP environment

Strong Microsoft 365, Azure AD and Active Directory knowledge

Windows Server experience

Azure and Microsoft Intune experience

Solid networking fundamentals including IP troubleshooting, subnetting, routing, connectivity and firewalls

Experience with backup and disaster recovery technologies such as Datto or Veeam

Experience working within ticketing systems such as Autotask, ConnectWise or similar

An understanding of SLAs and working within a fast-paced support environment

Strong communication skills and the confidence to deal directly with clients

Most importantly, you’ll be someone who

takes ownership, enjoys solving problems and works well as part of a team. Sound like your kind of role?

If you’re ready to take the next step in your IT career and want to join a growing team where you can keep learning, get exposure to great technology and work with people who genuinely enjoy what they do, we’d love to hear from you.

📌 IT Systems Support Engineer Level 1 (Melbourne)
🏢 NextGen HR
📍 Melbourne