Who We Are… Gaming Laboratories International (GLI) has been the global leader in the testing and certification of gaming devices and systems since 1989. A major part of what we do is test and certify gaming devices and systems. Our clients are gaming regulators, suppliers and operators in over 700 jurisdictions around the world. We are proud of our stability and our history of world-class customer service delivery to those jurisdictions worldwide. We operate in multiple countries including Australia, USA, Canada, Netherlands and many more.

Melbourne Australia Who We Are… Gaming Laboratories International (GLI) has been the global leader in the testing and certification of gaming devices and systems since 1989. A major part of what we do is test and certify gaming devices and systems. Our clients are gaming regulators, suppliers and operators in over 700 jurisdictions around the world. We are proud of our stability and our history of world-class customer service delivery to those jurisdictions worldwide. We operate in multiple countries including Australia, USA, Canada, Netherlands and many more.

Why You Should Work Here… Our employees are at the heart of everything we do, which is why they are our biggest investment.

Gaming Laboratories Offer

Competitive salaries, including annual salary reviews

Top-notch benefits, including employee of the month and anniversary awards

Ongoing training & professional development opportunities

Opportunities for career enhancement

Work with a globally recognised industry leader.

What You Will Accomplish Here… This is a outstanding opportunity for someone who enjoys working with people,



keeping things organised and supporting a busy commercial team. You’ll work closely with Client Services, Sales, Marketing and other teams across the business, helping us maintain strong customer relationships, manage sales information and identify new business opportunities.

Maintain accurate customer and prospect information within our CRM and other business systems

Create and maintain sales opportunities and produce regular reports

Support the proposal drafting for the APAC Sales Team and interface with Operations to provide clear, complete, and accurate proposals to clients.

Monitor overdue opportunities and follow up with the Sales team to keep activities progressing

Receive and answering enquiries as well as dealing with internal and occasionally external clients via email.

Build and maintain relationships with assigned customers

Support trade shows, conferences and industry events as required

Ensure essential admin tasks are carried out whenever necessary to provide critical and effective support to fulfil procedures with Legal, Finance, QA, and other departments in GLI.

Assist with other Client Services activities as needed

Education, Experience And Skills We’re looking for someone who is organised, confident communicating with a range of people and comfortable taking ownership of their work.

A minimum of one (1)



year of previous experience in client services, sales support or a related area

Previous experience supporting a sales or business development team, although this is not essential

Experience using a CRM system or similar customer database

Experience using Dynamics is a plus

Strong Microsoft Office skills, including Outlook, Word, Excel, Teams and SharePoint

Excellent customer service and interpersonal skills

Confidence communicating professionally with customers, prospective clients and senior stakeholders

Strong organisation and time-management skills, with the ability to manage competing priorities and deadlines

Excellent attention to detail and accuracy

The ability to work independently and as part of a collaborative team

Location: This is an in-person, full-time positions based out of our Melbourne office.

Schedule: Normal hours are Monday through Friday, 37.5 hours per week.

Pay: AUD $35.90 per hour

Travel: Up to 5% travel may be required

Gaming Laboratories International (GLI) is a gaming company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.

This advertisement should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related task and responsibilities than those stated above.

GLI is an Equal Opportunity Employer

📌 Client Services Administrative Assistant (Melbourne)
🏢 Gaming Laboratories International
📍 Melbourne