NSW Department of Customer Service – Sydney CBD NSW

Project Manager - Strategic Delivery Grade: 11/12 Salary range: $149,739-173,174 + superannuation and leave loading Duration: temporary full time or part-time role for up to 48 months Location: Hybrid with an in-office requirement Tuesday & Friday in Haymarket. This may be subject to change in line with DCS workplace policies.

Help shape and deliver one of NSW's major public safety communications programs. This is an opportunity to be at the centre of a complex, high-profile program, working across multiple teams to turn strategy into delivery.

Reporting to the Program Director, you’ll bring together work across strategy, commercial, policy, operations and delivery, helping teams navigate dependencies, resolve issues and make timely decisions. You’ll have visibility across the program and play a key role in keeping priorities aligned, milestones on track and outcomes moving forward.

About the team This role sits within the Public Safety Mobile Broadband team in the NSW Telco Authority. The PSMB team at NSW Telco Authority is helping shape the next generation of communications for emergency services. By developing the business case, delivery model and procurement approach for Public Safety Mobile Broadband, the team supports improved connectivity, resilience and operational capability for frontline responders during emergencies, disasters and day‑to‑day operations across Australia.

Your responsibilities will include

- Coordinating and aligning activities across multiple workstreams including architecture, commercial, policy, procurement, operations, and delivery.
- Managing program interdependencies, risks, issues, assumptions,



and decisions to support successful delivery outcomes.
- Identifying, escalating, and resolving challenges impacting scope, schedule, stakeholder alignment, or program objectives.
- Driving the execution of actions and ensuring workstreams remain aligned to key priorities and milestones.
- Translating strategic objectives into coordinated delivery plans that align with government, program, and operational requirements.
- Building and maintaining stakeholder consensus across competing operational, technical, commercial, and policy needs.
- Supporting governance and executive decision-making through program analysis, recommendations, reporting, and assurance activities.

To be successful in this role you will have

- Proven experience coordinating complex programs or projects involving multiple workstreams, stakeholders, and delivery teams.
- Strong ability to manage risks, issues, dependencies, and competing priorities to achieve program outcomes.
- Demonstrated stakeholder engagement and influencing skills, with the ability to build consensus across operational, technical, commercial, and policy functions.
- Experience translating strategic objectives into coordinated delivery priorities and measurable outcomes.
- Experience supporting governance frameworks, executive reporting, assurance activities, and informed decision-making.




- Outstanding communication and relationship management skills, with the ability to maintain alignment between stakeholder expectations, program objectives, and delivery outcomes.

Nice to have

- Existing knowledge of the PSMB program and broader public safety communications environment
- Demonstrated experience working directly on NSW PSMB, NEMA, Commonwealth PSMB development, mission‑critical communications, or emergency services communications programs

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.

About NSW Telco Authority

NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.

We’re proud of our customer‑centric, people‑first culture and it is key to the success of our fast‑moving, high‑performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and

📌 Project Manager (Sydney)
🏢 NSW Department of Customer Service
📍 Sydney